Horizon Fitness

Home fitness built with you in mind. Head over to for more information or for customer service and support.

[Horizon Fitness @HorizonFit]

T101-05 treadmills recalled due to fall hazard. Contact Horizon for free USB with software repair. Learn more: https://t.co/oQIDB6hSMq

[Horizon Fitness @HorizonFit]

T101-05 treadmills recalled due to fall hazard. Contact Horizon for free USB with software repair. Learn more: https://t.co/oQIDB6hkWS

[Horizon Fitness @HorizonFit]

T101-05 treadmills recalled due to fall hazard. Contact Horizon for free USB with software repair. Learn more: https://t.co/oQIDB6hkWS

[Horizon Fitness @HorizonFit]

@XOlori Thanks. I'll connect with the warranty team. Volume is high right now, and they are working hard to get back to everyone ASAP. But we most definitely want you up and moving on that new elliptical!

[Horizon Fitness @HorizonFit]

@XOlori Sorry to hear about this! I can see your original order in the system. Are the phone and email on the order the best way to contact you?

[Horizon Fitness @HorizonFit]

@MikeEliaJr So sorry, we didn't see this tweet until this morning. Please send a DM with the name on your order, order number or tracking number if we can still assist. Apologies for the delay.

[Horizon Fitness @HorizonFit]

@NotThatSusan I'll see if there's anything I can do to escalate.

[Horizon Fitness @HorizonFit]

@NotThatSusan Ugh. I'm really sorry to hear about this. Please let us know what we can do to assist if you haven't been in touch with the customer service team already.

[Horizon Fitness @HorizonFit]

@KATHRYNSaKEEPER Really sorry to hear this. Can we have a tech support agent get in touch? DM the name on the order or product registration and best phone or email to reach out.

[Horizon Fitness @HorizonFit]

@LukesDadRuns Please keep us posted. Your tweet has already been sent off to our process improvement teams in order to do better moving forward. Appreciate you letting us know.

[Horizon Fitness @HorizonFit]

@fallon012 Sent your info over to our warranty team. So sorry. We'll get this resolved as quickly as possible.

[Horizon Fitness @HorizonFit]

@GuruRay3 We're here! I'm sorry, volume is higher than normal right now and all requests for call backs are happening as fast as possible.

[Horizon Fitness @HorizonFit]

@TheeBlog Not sure yet. They got crazy popular so fast, hoping to have updates in the next couple of weeks.

[Horizon Fitness @HorizonFit]

@soxoct27 Sent!

[Horizon Fitness @HorizonFit]

@fintechwizard Customer tech support should be able to help. 855-396-2927 or
[email protected]

[Horizon Fitness @HorizonFit]

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[Steven - Σ 🤘🏾 @motor_29]

It took us a while to get everything upstairs and assembled but my beautiful wife and I pulled off the assembly of our new @HorizonFit elliptical and we’re looking forward to getting in some miles!! #elliptical #horizonfitness #exercise #workouttolive

[Horizon Fitness @HorizonFit]

@justmarloweB Looks like there was a tracking number mix up. Our apologies, we'll get this sorted and make it right.

[Horizon Fitness @HorizonFit]

@laurinmanning I completely understand where you are coming from. But definitely expect direct contact later this week when the treadmill is a little closer. I know they are working hard to get everyone's orders out within the normal shipping window of ~10 days.