Hospitality Project

The Hospitality Project exists to help organizations build powerful brands and customer loyalty through intentional leadership. Instagram: @HospitalityProject

[Hospitality Project @HospitalityProj]

Act like an agent and not a gatekeeper @DhMeyer #Hospitality #CustomerService #generosity

[Hospitality Project @HospitalityProj]

"Brands deliver customers; being on-brand keeps them coming back" #BrandedCustomerService #Marketing #CustomerService @HospitalityProj

[Hospitality Project @HospitalityProj]

“Without exception, empathy is always appropriate” @StephenRCovey

[Hospitality Project @HospitalityProj]

Customers will never love a company until the employees love it first. @simonsinek #cx #branding

[Jeff Dalrymple @jeffdalrymple]

"Not all readers are leaders, but all leaders are readers." ~ Pres. Truman. My recent article on #Reading & #Leadership https://t.co/jXrCTiKmco

[Hospitality Project @HospitalityProj]

"The Inconvenient Truth About Many Customer Experience Strategies" a great read by @JonPicoult via @Forbes https://t.co/cbQMWimr0U #CX #CustomerService #CustomerExperience #branding #Leadership

[Hospitality Project @HospitalityProj]

Dont miss this 4 min #history of @disney from @its_ahickey @MorningBrew - #Disney is a great example of strategic business diversification which is helping them currently during #COVID #coronavirus https://t.co/F3F8VchH25

[Hospitality Project @HospitalityProj]

Principles of #hospitality by @sjcloobeck from #CheckingIn 1. Focus unrelentingly on the guest 2. Commit to continuous improvement 3. Prioritize reputation over #brand 4. Ensure total alignment 5. Do well by doing good

[Hospitality Project @HospitalityProj]

429,000 survey results = Best U.S. Airlines: 2018 Readers' Choice Awards ⁦@CNTraveler⁩ ~ Another reminder that #ExperienceMatters #CX https://t.co/bDPz0UDZNP

[Hospitality Project @HospitalityProj]

Great example of #innovation. It will be critical for automakers to get in front of the changing industry toward “mobility provider” - #Ford & #Volkswagen team up on tech, autonomous vehicle development for US and Europe https://t.co/JZHA2OhcT3

[Hospitality Project @HospitalityProj]

#Customers have high standards. To achieve excellence, raise that bar even higher for yourself & everyone around you @LeeCockerell #CX

[Hospitality Project @HospitalityProj]

@HospitalityProj: Brand strategies often fall short as they focus primarily on marketing efforts rather than on service and the entire customer experience #Hospitality #Branding

[Hospitality Project @HospitalityProj]

12 Ways to Be the Leader Everyone Wants to Work For ⁦@Forbes⁩ https://t.co/GtcENRS7v3

[Hospitality Project @HospitalityProj]

Great leaders support and drive continuous improvement through their own personal example @LeeCockerell #Leadership

[Hospitality Project @HospitalityProj]

“The best is never the best” - Walt @Disney >>Keep on improving #innovation

[Lee Cockerell @LeeCockerell]

Remember one thing: You cannot over recognize people for being great. Positive recognition, appreciation and encouragement are the fuels which propel people to greatness. It is unlikely that any of us are ever feeling over appreciated, especially in the workplace.

[Simon Sinek @simonsinek]

Ambition is refusing to quit on ourselves. Leadership is refusing to quit on others.

[Hospitality Project @HospitalityProj]

Marketing is the time and money you spend to get people in the door. Training is the investment you make to get guests to come back and cast members to stay;” -Jim Cora #experience matters

[Lee Cockerell @LeeCockerell]

Remember: A leader's role is to produce more leaders.

[Hospitality Project @HospitalityProj]

Take care of your employees, and they’ll take good care of your customers -JW Marriott