Customer Service||Hub

[Customer Service||Hub @House_of1Fraser]

@MrsRRichards15 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@MrsRRichards15

[Customer Service||Hub @House_of1Fraser]

@MrsRRichards15 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@MrsRRichards15

[MrsRRichards 🏉🏴󠁧󠁢󠁥󠁮󠁧󠁿⚽️🇫🇷 🇪🇸👨‍🍳 @MrsRRichards15]

@houseoffraser goodness, you sure do make it hard to contact Customer Services via the website! I have been round in circles for the past hour; still no luck. Can someone please contact me re an online order with which I am dissatisfied and not happy to pay £4.99 days to return?

[Customer Service||Hub @House_of1Fraser]

@Godisgoodtous Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@Godisgoodtous

[Larozeta @Godisgoodtous]

@houseofraser

Hi @HouseofFraser I have an ongoing dispute regarding a missing item and no delivery proof has been provided. I’ve escalated to Frasers Plus but would appreciate urgent assistance. Please DM me.

[Customer Service||Hub @House_of1Fraser]

@BSc_Graduate Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@BSc_Graduate

[L @BSc_Graduate]

@houseoffraser can you help advise on the best course of action, I’ve ordered and paid for 48 hours delivery on an item but I wanted it personalised. Is it possible to add the personalisation asap or get a full refund so I can place a new order with the personalisation?

[Customer Service||Hub @House_of1Fraser]

@ReesBidder19654 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@ReesBidder19654

[HELEN REES-BIDDER @ReesBidder19654]

@houseoffraser @houseofhelpers What a horrible money-grabbing store. Lied to by the store assistants about the Christmas returns policy and patronised by customer services even though they recognised I'd been lied to. Customer services aren't there to help customers.

[Customer Service||Hub @House_of1Fraser]

@swak112 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@swak112

[Customer Service||Hub @House_of1Fraser]

@swak112 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@swak112

[Scott Walker @swak112]

@houseoffraser can someone please contact me... Order came damaged, it says to contact customer services but details for that is nowhere to be seen. I need replacement, but I am not paying for the return.

[Stephen Vaughan @Step68Vaughan]

Literally more shocking customer service, this time @Frasersplus & @houseoffraser What is happening to good old fashioned customer service here in the UK?!

[Customer Service||Hub @House_of1Fraser]

@1234_boredd Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@1234_boredd

[Bored_1234 @1234_boredd]

@houseoffraser website not working !!! Keeps showing sorry this page could not be found on any item selected

[Customer Service||Hub @House_of1Fraser]

@johnjCOYI Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@johnjCOYI

[john matthews @johnjCOYI]

@houseoffraser I have just st had an awful experience with your customer services and wanted to inform you that today you have lost a long standing customer. Not that I think you care

[Customer Service||Hub @House_of1Fraser]

@JohnMoo73891349 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@JohnMoo73891349

[John Moore @JohnMoo73891349]

Absolutely disgusting customer service from @houseoffraser for goods ordered December and still not received, yet receiving threatening emails demanding payment. Several emails sent and no response. @MartinSLewis @TheFCA @ConsumerRights

[Customer Service||Hub @House_of1Fraser]

@MelanieT_5 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
@MelanieT_5