@jet2tweets very disappointed with the response to our cancelled flight on our one week holiday to Rhodes. We lost a full day of our holiday, had to stay overnight in a hotel ( which we were told to book ourselves) close to the airport and incurred a whole manner of costs.
@jet2tweets That isn’t specific to my booking and is information that should be available to all customers.
Your refusal to answer a general policy question publicly suggests Jet2 is unwilling to be transparent about its position. I’ll pursue my individual claim through Customer Services.
@jet2tweets Thanks, Josh. I appreciate you may not be able to discuss the specifics of my claim on social media. However, I haven’t asked you to.
I’ve asked a general question about Jet2’s policy on reimbursing reasonable overnight accommodation costs following a flight cancellation.
@jet2tweets If passengers are expected to pay for overnight accommodation following a cancellation and Jet2 will not reimburse those reasonable costs, please confirm that this is Jet2’s policy. If it isn’t, I’d appreciate an explanation as to why my claim has been refused.
@jet2tweets What are your refund policies? We were told by ground staff to book our own hotel, meaning 250 people were attempting to do the same thing and now you say because Jet2 didn’t book it for us we are not due a refund. That’s scandalous. I want a reply on here to help others.
@jet2tweets we estimate we are out of pocket to nearly £1000 and you offer less than half of that. This is unacceptable and we will be contacting the watchdog to make a formal complaint.
It’s a blether not to be missed! Join John and Steven as they welcome the incredible Henry Hart to the show! Fresh off his victory at the Anglo Celtic Plate 100km ultra marathon, representing Scotland, Henry shares his inspiring journey to the top...
https://t.co/PPFwLUnchY
Henry Hart continued his build up to May’s Anglo Celtic Plate 100km with a fine win at the Strasimeno 58 km race in Umbria, Italy.
His time of 3Hours 19mins 18 secs was a new course record for the well established event now its 32nd year
Pic Strasimeno
@scotathletics@HowNoBoab