Hubsta

[Hubsta @HubstaUK]

Over the next 24 hours, all chargers connected to #Hubsta will move onto the Mer #evcharging network.

Thank you to our Hubsta members for joining us on this electrifying journey!

Follow @MerEVChargingUK to keep up to date with all our news.

#OffciallyMERged

[Hubsta @HubstaUK]

@katanayi @MerEVChargingUK Hi @katanayi Can you please advise on the HUB number displayed on the charging point, and I will investigate this further? Thanks, Laura

[Hubsta @HubstaUK]

We’ve almost switched all our #evchargers onto the #Mer network. By 31st May, all our charge points will be fully moved over and we will become #OfficiallyMERged

For more info check out our FAQs: https://t.co/MdHCgF07Id

Keep up to date with news & info at @MerEVChargingUK

[Hubsta @HubstaUK]

@1881leanne @1881leanne Hi Leanne, thanks for contacting us! Sorry to hear of this problem, we are working on this issue with the app. Can we ask you please to try register instead on a web browser via this URL? We'll move your fob over for you; https://t.co/5YtOe6YV0I
Many thanks!

[Hubsta @HubstaUK]

@Davidmarkpye @Davidmarkpye HI David, Please can you delete the app and then reinstall it, to remove any glitches the app my have. Many Thanks, Hubsta Support

[Hubsta @HubstaUK]

⚡️ Hubsta is to join the Mer network ⚡️

What does this mean for you? Find all the answers in our FAQ guide 👩‍💻 https://t.co/MdHCgF07Id

Download the Mer App for mobile or sign up to here 👉 https://t.co/1jrckkY14y

#HubstaMer #OfficiallyMERged

[Hubsta @HubstaUK]

@AttonoVehicles great to hear about your Mer #charging experience! Here's to many more 🥂

[Hubsta @HubstaUK]

⚡️ Exciting news ⚡️

#Hubsta will soon be switching to Mer Connect. Download the app or sign up online in preparation for the switch 👩‍💻 https://t.co/1jrckkYyU6

❓ For more info check our FAQs - https://t.co/MdHCgF0FxL

#HubstaMer #OfficiallyMERged #EVcharging

[Hubsta @HubstaUK]

@L66JHS That’s a lot of EV charging with us 😱Thank you for being an awesome customer!

[Hubsta @HubstaUK]

@EvGeordie @asda @EvGeordie Hi, I am sorry to hear you have experienced issues using our charging stations. Unfortunately the Stations at Newcastle Shopping centre do not accept pay as you card payments. Chargers can only be activated by fobs/app. Many Thanks, Hubsta Support

[Hubsta @HubstaUK]

@PinkyPonk4 @PinkyPonk4 Hi there, these signs belong to the NHS. They have added a tariff from December 2021. I will pass on the information that a sign has not been removed if you can tell me the location please? Many thanks, Hubsta Team.

[Hubsta @HubstaUK]

@PinkyPonk4 Hi @PinkyPonk4, we are not responsible for setting charge point tarriffs and receive no payment for usage, this is the charge point owner's preference. They may have originally been free and the owner has now placed a charge for use.
Thank you

[Hubsta @HubstaUK]

@EvGeordie @EvGeordie Good Morning, our App was down early this morning however, this issue now looks to be resolved. Please could you delete the app and then reinstall it. If you are still experiencing problems please email into our support team at [email protected]. Thanks

[London EV Show @londonevshow]

An intelligent EV charging network Hubsta is powering some of the UK's leading fleets

Watch @SaraSloman1 speaking about @Elmtronics intelligent #chargingnetwork across the UK at the #LondonEVShow

Subscribe to our YouTube channel https://t.co/0BstB1luPe

[Hubsta @HubstaUK]

@Paul_Hienkens Hi @Paul_Hienkens thank you so much for your positive feedback, we really appreciate you taking the time to put your experience into words. Thanks also for the screenshot, we will pass this on to be looked into further. Have a great day! Team Hubsta.

[Hubsta @HubstaUK]

@ullswaterboy Good Morning, to use our stations you need to register an account with Hubsta, create a contract and register your card. You can active the charge via the app but if you do require a fob you can order one from our website at https://t.co/Sjlzl6lRB0. Kind Regards, Hubsta

[Hubsta @HubstaUK]

@katanayi @katanayi Hi Katanayi, All fobs are set up and active before they are posted out to you. We use your name and email adress to assignee the fob to your account. Kind Regards, Hubsta

[Hubsta @HubstaUK]

@stobbsmeister Hi @stobbsmeister, are you able to give more information as to why you were unable to register? If you can email us at [email protected] with the email address you registered with, we can look into this further. The QR codes won't work until complete.Many thanks, Hubsta Team.

[Hubsta @HubstaUK]

@iancbradley @GeniePointEV @IONITY_EU @iancbradley Hi Ian, sorry to hear you experienced difficulties over the weekend. Your account looks to be set up perfectly. If you need any further help, please email me at [email protected] with further information so I can help you further if needed. Many thanks, Kate.

[Hubsta @HubstaUK]

We’re still experiencing issues our app.

Some issues customers are experiencing include:

❌ Unable to charge using the app
❌ New users are unable to set up a contract
❌ Roaming feature is unavailable due to the contract error

We apologise for any inconvenience caused.