IG Client Help

IG’s Trading Services team are here 24 hours a day, Mon-Fri. Tweet us your queries about our products, markets or trading platform and we’ll be happy to help.

[IG Client Help @IGClientHelp]

@AsifAjmal Hi Asif, we’re sorry to hear about your experience and understand how frustrating this must be. Please send us your IG account ID via DM so we can review your case and ensure the appropriate team investigates and updates you. Thank you, K.N

[IG Client Help @IGClientHelp]

@mylaw2012 We’re sorry for the trouble reaching us and the wait you’ve experienced. Please send your IG account ID via DM so we can look into the account lock issue and assist you further. Thank you, K.N

[IG Client Help @IGClientHelp]

@DaoudCarolina Hi, we're sorry to hear about your experience and understand how frustrating this must be.

Could you please send us your IG account ID via DM? Once we have your details, we'll look into the issue with your withdrawals and assist you further.

Thank you for your patience. K.N

[IG Client Help @IGClientHelp]

@its_fundamental Thank you for your cooperation. Could you please DM us your IG account ID and, if possible, share screenshots of the affected shares showing the values at around 08:00 and 09:00 UK time? This will help us investigate further. Thanks, K.N

[IG Client Help @IGClientHelp]

@3FlyingFishy Thank you for your update. We're glad the issue with Mitchells & Butlers (LSE) has been resolved. If it happens again, please send us a DM with a screenshot and we'll be happy to look into it further. Thanks, K.N

[IG Client Help @IGClientHelp]

@its_fundamental We’ve been responding to your query and are investigating further. Please check your DMs and provide the requested information, including the specific share(s) and the approximate time you noticed the issue. Once we have those details, we’ll look into it and update you. Thanks.

[IG Client Help @IGClientHelp]

@dv8or1 Hi, We're sorry to hear about your experience and understand your frustration. Please send us a DM with your IG account ID and a brief summary of the issue so we can assist you further. Thank you, K.N

[IG Client Help @IGClientHelp]

@JJJorange Hi, We’re sorry you haven’t received a response yet. Please send us a DM with your IG account ID so we can look into this and assist you further. Thanks, K.N

[IG Client Help @IGClientHelp]

@iandraws Hi Ian, we're really sorry about this. We’re currently experiencing higher volumes, which is leading to delays. If you’re still waiting, please DM us your account ID along with a brief description of the issue, and we’ll ensure someone assists you as soon as possible.

[IG Client Help @IGClientHelp]

@simonj19834 Our IT team is actively working to resolve the issue as a priority. Once resolved, please contact our support team if you'd like us to review your situation—they'll be happy to assist further. Thank you for your patience and understanding.

[IG Client Help @IGClientHelp]

@ShareSpeculator Hi, we’re not currently seeing any known issues, and L2 Dealer should be working as normal.
Could you try logging in again or reinstall and let us know how it goes?

[IG Client Help @IGClientHelp]

@travelsofalan Sorry about the delay . We know that’s frustrating. Account approvals can take longer if extra checks are needed. If it’s still pending, please DM us your account ID and we’ll check it for you.

[IG Client Help @IGClientHelp]

@CamTortola97 Thank you for bringing this to our attention. We're aware of the issue (INC1094627) and our technical team is working to resolve it. In the meantime, please try a different browser or clear your cache and cookies. We appreciate your patience and apologize for the inconvenience.

[IG Client Help @IGClientHelp]

@Joseph302722271 @IGAus Sorry to hear you're experiencing this issue. Are you still seeing the problem? If so, please DM us your account ID so we can look into it and help resolve it for you.

[IG Client Help @IGClientHelp]

🚨Reminder🚨There will be a few changes to our market opening/closing hours over the upcoming President's Day.
You can have a look at a full list of affected markets here: https://t.co/iwNYUZmB90
@IGcom @IGAus @IG_Singapore @IGSouthAfrica @IGBank @IGInternational

[IG Client Help @IGClientHelp]

🚨There will be a few changes to our market opening/closing hours over the upcoming President's Day.
You can have a look at a full list of affected markets here: https://t.co/4j1jBHRc88
@IGcom @IGAus @IG_Singapore @IGSouthAfrica @IGBank @IGInternational

[IG Client Help @IGClientHelp]

@soulMiner1 Sorry about the long wait, we know that’s frustrating. We’re experiencing higher-than-usual demand, which is affecting response times. If you’re still looking for assistance, please DM us your account ID and a brief summary of the issue, and we’ll help you as soon as possible.

[IG Client Help @IGClientHelp]

@whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

[IG Client Help @IGClientHelp]

@iamspaceteeth Hi there. We are sorry about that. Please DM us your account ID and a brief summary of the issue, and we’ll help get it picked up by the right team.