IM App Support

Got a problem with one of our Apps? Latest issue not downloading? If it's a technical problem let us know and we should be able to fix it pretty quickly.

[PROTECT ALL WILDLIFE @Protect_Wldlife]

#MondayMotivation ~ let's help orphan Elephants.

Please RT & use the hashtag #BeKindToElephants, and for everyone who does, @TheEllenShow will make a donation to The David Sheldrick Wildlife Trust.

Thank you for helping @DSWT Ellen - a MAGNIFICENT gesture!

[Dani Walton @tigertailoring]

#BeKindToElephants https://t.co/ewur17ltL4

[IM App Support @IMAppSupport]

@rgribbons can you try deleting and reinstalling the app?

[IM App Support @IMAppSupport]

@bretthargreaves @sciencefocus it is working now though?

[IM App Support @IMAppSupport]

@shfaulkner @procycling_mag we’ve contacted you via email

[IM App Support @IMAppSupport]

@bretthargreaves @sciencefocus @bbcwatchdog it’s appalling that you haven’t had a response. Follow and DM us and we’ll do our best to help

[IM App Support @IMAppSupport]

@bretthargreaves @sciencefocus Hi Brett, our colleagues on the technical team are working on a fix for the app login problems right now

[IM App Support @IMAppSupport]

@littlemisshobo @simplycrochet_ hi on this occasion the issue was late being published, sorry for the delay

[IM App Support @IMAppSupport]

@dario_mtl @rgribbons @shfaulkner @procycling_mag thanks for letting us know. That should be fixed and update live in next 30 mins

[IM App Support @IMAppSupport]

@jodiemay1377 ok, not sure what’s wrong. Can you follow US and we’ll give you some contact details

[IM App Support @IMAppSupport]

@jodiemay1377 after reinstalling the app I didn’t have any problems. Did you delete from your device and download from the app store again?

[IM App Support @IMAppSupport]

@jodiemay1377 are you on Android or iOS?

[IM App Support @IMAppSupport]

@jodiemay1377 did that solve the problem?

[IM App Support @IMAppSupport]

@verasabeva sorry for the delay. This is not the main support channel for the app though! Follow and DM us more details please

[IM App Support @IMAppSupport]

@jodiemay1377 can you try reinstalling the app?

[IM App Support @IMAppSupport]

@scarletpyjamas are you an android or iOS user? Which issue is it?

[IM App Support @IMAppSupport]

@verasabeva the emails don’t come to us, I’m sorry you haven’t had a reply. Please follow us and Direct Message and I will try to help

[IM App Support @IMAppSupport]

@littlemissrosy sorry about that. This Twitter channel is separate from the form. What’s the problem you’re having? Follow & DM us

[IM App Support @IMAppSupport]

@rgribbons @dario_mtl @SHFaulkner @Procycling_mag we’re sorry for the inconvenience

[IM App Support @IMAppSupport]

@rgribbons @dario_mtl @SHFaulkner @Procycling_mag looks like a server side error that prevented the issue going live. We’re fixing now