IKEA deployed an AI chatbot named Billy to handle level-one customer service inquiries. It reportedly resolved around 57% of those engagements without human escalation.
Most companies would have celebrated the labor savings and stopped there. Cost takeout right?
But the more interesting move was to study the 43% of cases Billy could not resolve. Those unresolved inquiries pointed to customer demand for interior design help.
IKEA responded by spinning up a design consultancy, reskilling customer service employees powered by AI, and creating a new revenue stream that generated roughly €1 billion in new revenue in its 1st year.
Automation + Augmentation = Exponential Growth 💪🦾📈
Story here: https://t.co/AhWeIZCTcw
@STACKD_CLO @STACKDFINANCE I would change the timeline in having a fully functioning utility/ product before presale. Use private sale as funding, and then take the time to generate a functioning product/utility. At the time launch this will help attract new investors and reduce tanking on initial days