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[ING Australia @ING_Aust]

@Jc73kd Hi there,
If you cannot call directly from your phone, do you have access to another phone (e.g. someone you are travelling with or the hotels phone)?
The number from overseas is [phone], which can also be called from Microsoft Teams. ^Gwenda

[ING Australia @ING_Aust]

@fixxxer1985 Hi Matt, I sincerely apologise for your experience. Thank you for taking the time to let us know, so we can improve. We don’t have access to view your personal information on this channel. If you would like for us to look into this further, please send us a private message. ^Lee

[ING Australia @ING_Aust]

ING recommends you seek independent financial or taxation advice where appropriate.

[ING Australia @ING_Aust]

For the fourth time this year, we're increasing interest rates across our savings products to help customers get more from their money, with new rates taking effect from 9 October 2026.

We have also raised our variable home loan rates for new and existing customers.

[ING Australia @ING_Aust]

For more details including eligibility criteria, visit the Interest Rate Announcements page on the ING website. Products are issued by ING, a business name of ING Bank (Australia) Limited ABN 24 000 893 292, AFSL and Australian Credit Licence 229823.

[ING Australia @ING_Aust]

If you receive a message that doesn't seem right, stop, think and verify before taking action. Stay vigilant and help protect yourself from scams.

#ScamAlert #StaySafeOnline #INGAustralia

[ING Australia @ING_Aust]

🚨 Scam Alert 🚨

We've been made aware of scammers impersonating ING and contacting customers via email, claiming to be from our Fraud team.

[ING Australia @ING_Aust]

✅ ING will never ask you to transfer money to another ING account or an account at another bank to keep your money safe.
💬 If you feel your account may be compromised, message us via the ING app or call us on our dedicated scams line on 1800 052 743.

[ING Australia @ING_Aust]

@breenybreeny7 Hey there! We're sorry to hear about your experience with trying to reach us.

Please give us a call on 133 464 if you wish to lodge feedback or a complaint about this. ^Monique

[ING Australia @ING_Aust]

@drydryruins No we are not able to see any attempts when the card is on hold. ^Matt

[ING Australia @ING_Aust]

@mayorquimby123 Hi Sam I apologise for the inconvenience. I would recommend keeping an eye out for any updates as they are being rolled out regularly to rectify any bugs/issues that occur. I hope this helps! ^Matt