IQ Fiber

Fast. Stress-free. Reliable. Attentive. IQ Fiber delivers the best 100% fiber-optic internet.

[IQ Fiber @IqFiber]

@PhilMoore4H Hi Philip. You reached a real person. Can you tell us where this happened so that we may let the crew know? Driveways should not be blocked like this and we are very sorry about it.

[IQ Fiber @IqFiber]

@nokidding12345 We sincerely thank you for letting us know -- we will make sure the team is aware. Hope you had a good GRR!

[IQ Fiber @IqFiber]

@apazrjon11551 It's a rough rule of thumb that it's 2-4 months, but it can vary widely due to a lot of factors. A LOT of testing is involved.

If you're registered via https://t.co/d03rxMEcwH, we will call you the day it's ready. THE DAY!

We are glad you're excited and can't wait to help.

[IQ Fiber @IqFiber]

Here to listen 24/7

#customerservice #voicemail #voicemailtok

[IQ Fiber @IqFiber]

@DaiseyWTSP Daisey, we are grateful you told us. Can you DM us where you were? We have GPS and this will help us determine who this was. We take this extremely seriously -- please message us, with our sincere appreciation.

[IQ Fiber @IqFiber]

@WhiteJsurfwhite James, we did briefly, but customers are back up. Let us know if you're still down, please!

[IQ Fiber @IqFiber]

@rxse7en Answered your DM! See you over there

[That Kenny Guy @thatkennyguyVO]

@kiteerakai @SmexyMajor @IqFiber Been an IQ Fiber user for 8 months now! It was a GODSEND!!

[IQ Fiber @IqFiber]

@RHill4241 @annatorch1965 @Xfinity @GreenlightFiber DM us your address and we will check for you. You're very kind! We have worked hard to have a good reputation -- we pride ourselves on being good humans.

[IQ Fiber @IqFiber]

@GHOSTLYxKNIGHT Are you back? Let us know!

[26.2 with Donna @262withDonna]

🏃‍♀️ Who are you running for? At the DONNA 5K at TPC Sawgrass, every runner carries a story — a loved one’s fight, a friend’s memory or a personal victory.

And with @IQFiber proudly sponsoring the back bibs, you can wear your “why” for everyone to see.

[IQ Fiber @IqFiber]

@kirbygator @CoxComm Darren, if you call us before Aug. 8, we will kick in the first month free. You can try us out with no risk.

[IQ Fiber @IqFiber]

@AlexandraDinney Hi Alex. You might need a remote reboot -- and we can help. If you call us at 904-289-1000, you'll get a human right away.

[IQ Fiber @IqFiber]

@YALLYWOODUSA Trying! Please DM us your address and we will check.

[IQ Fiber @IqFiber]

@CJOsburn Those holes are that deep because there will be concrete fiber-optic vaults placed in them. They are designed to blend in, and while initial construction can be a jolt, our goal is minimal impact. If anything goes wrong, please DM us and we will immediately get on it.

[IQ Fiber @IqFiber]

@lcurole We did have a partial upstream failure, but redundancies kicked in and traffic was rerouted. Some experienced minor degradation for a few minutes. Our network team's preparations for all scenarios ensured that our customers hardly noticed. We got your back!

[IQ Fiber @IqFiber]

@William_D_Lee Yes. We bury the cable before the install so that it's not sitting out for weeks or months. We then run it through the attic (if there is an attic) and fish it down. Really easy for most houses -- and we make it as clean a look as possible.

[IQ Fiber @IqFiber]

@rxse7en Sam, you are welcome! Please DM us anytime you have an issue. We are always here for you.