ABP

[ABP @IamAdj26]

@Ghanawater_com are the absolute worst. Crap service. Everyday a problem with providing water. No notification when they have a fault either. Kmt

[ABP @IamAdj26]

@gwcl_updates24 are the absolute worst. Crap is the best definition for their service.

[ABP @IamAdj26]

@KLM_UK @airfrance @KLM_UK @airfrance I see no one wants to respond to my emails or tweets. You do realize not refunding my money is theft. #poorCostumerService #dontflyKLM #flightTheft #theWorst

[ABP @IamAdj26]

@KLM_UK @airfrance @KLM_UK @airfrance I see no one wants to respond to my emails or tweets. You do realize not refunding my money is theft. #poorCostumerService #dontflyKLM #flightTheft #theWorst

[ABP @IamAdj26]

@KLM_UK @airfrance your website states that your Time To Think cost €5-€20 per ticket. Why was I charged £144 for 4 tickets a few days ago? Your reservations team are saying although it was a mistake, they can’t refund it. Why?

[ABP @IamAdj26]

@KLM_UK @airfrance your website states that your Time To Think cost €5-€20 per ticket. Why was I charged £144 for 4 tickets a few days ago? Your reservations team are saying although it was a mistake, they can’t refund it. Why?

[ABP @IamAdj26]

@airfrance basically told me to go drop dead after I made a formal complaint about ticket over charging due to your sister error. Your costumer service is literally the worst. You can learn a lot from @British_Airways

[ABP @IamAdj26]

@ECGghOfficial always cutting off power without warning. You have now cut off your helpline so costumers have no way of calling to complain. Eeeeiii Ghana!!!

[ABP @IamAdj26]

@airfrance @klm Don’t have the decency to complete proper investigations when it means the will have to reimburse you. You over charge me due to your technical errors, confirmation or not. All calls are recorded, play it back. Costumer service from reservations is non existent.

[ABP @IamAdj26]

@airfrance reservations costumer service is the absolute worst. Will definitely be sticking to @British_Airways in the future. @airfrance will definitely not be getting my money again. Very cut throat approach when responding to complaints of poor service.

[ABP @IamAdj26]

@airfrance is great when you make a booking and everything is ok, but when you have to call to sort anything out it’s a nightmare. They are the absolute worst with costumer care. Still waiting for a complaint for overcharging by an employee to be resolved since 4th July 2022.

[ABP @IamAdj26]

I am so upset. Booked a flight last May and was overcharged by almost £1500 because of @airfrance system failure. Made a complaint in July, submitted everything but every time, the email asking for the same documents again. You can’t speak to the complaints team either.

[Ash @asr7784]

Cannot believe I bought a Monitor for my sons birthday from @SamsungUK, because I did not open it/ report the cracked screen within 72hrs they will not fix/exchange or refund it. I have never felt the need to open gift prior. You can see there is no Damage to the box @SamsungUK.

[ABP @IamAdj26]

@klm @airfrance you get what you pay for. Extremely poor costumer service. I will never fly @klm @airfrance again. will fork out and pay @British_Airways because you can guarantee better service.

[ABP @IamAdj26]

@klm @airfranceuk I was told it would cost €1220. Now I call with the booking number as no email was received and you are trying to charge the new fair not the fare at booking. My flight is in 5 day!!

[ABP @IamAdj26]

@klm @AirFranceUK after tweets and calls for over a week, I finally get someone who adds the children to my booking and tells me a link will be sent for payment. Nothing comes through. However a reservation number is found by another agent.

[ABP @IamAdj26]

@KLM @klm I know this is not a live chat, but it seems to be the only way to get hold of anyway. If other effective methods were possible, I would not be needing to send messages via Twitter. Terrible service.

[ABP @IamAdj26]

@KLM I have been trying to change my flight booking, adding additional children however I am unable to do it online. I have tried for days to call and WhatsApp your team but no one responds. Everyday fares go up. Can someone please respond and HELP!!

[ABP @IamAdj26]

@KLM You didn’t do much though. I gave you the information and nothing has been done.

[ABP @IamAdj26]

@KLM what you are doing with my booking is really not fair. How hard is to pick up a phone or answer messages to add additional passengers to bookings. All while we wait hours and days unable to book, your fares go up and you will not issue refunds for cancelled flights either.

[ABP @IamAdj26]

@KLM Your colleagues are exceptionally slow with their responses. The speed at which the move, my flight day will come and go before the necessary changes are made. If only you actually answered phone calls and WhatsApp messages.