Jono Harris🇿🇦🇮🇪

Husband, Dad of boys, appreciator of fine beers🍻, tattoo collector, amateur camping🏕️enthusiast, 🇿🇦living in 🇮🇪

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@SSEAirHelp Thank you. DM sent 😊

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@SSEAirHelp Hi, received a letter stating I need to arrange a refund as our addresses account has a credit. Tried the Webchat, but keeps saying it’s offline. What’s the next steps here?

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@eir DM sent thank you

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

Hey @eir, having issues trying to login to my account. Get an invalid username error when entering my email address and when trying to re-register I get told my email is in use.

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@TelkomZA Thank you. I’ve responded

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@TelkomZA For the love of what ever god you believe in, please stop calling me regarding my contract. I’ve asked to be removed from your calling list, but yet you insist and might be a good option to train your people better.

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@TAKEALOT Some serious work needs to be done on the warehouse packing skills. I have a huge box, with a small item, a small box with a book that doesn’t fit properly. Todays delivery had 4 boxes when a max of 2 would suffice.

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@StandardBankZA Let’s refrain from calling anyone “dedicated” until some sort of resolution has been given.

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@StandardBankZA My family have been attempting to deal with Shiraine Prinsloo & Silma Hamdulay, regarding our late father’s estate, but complete radio silence is being observed. All we have are email addresses for them.

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@StandardBankZA Any idea when I’ll be contacted? Needing the estates team or the executor to contact me asap

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@StandardBankZA Hi. I’ve passed all details barring the reference. Would be great if I had one, but alas, I’m still struggling to get any information on where we are with this process

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

Could this matter be escalated to a member of the management team that understands the urgency and has the compassion to dealing with a grieving family? We are needing executors letters and details of the executor, yet our requests are being ignored.

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@TAKEALOT Done

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@TAKEALOT I’ve been trying for two days to get an issue resolved by your “Customer Service” team but no joy. Not sure if they are using carrier pigeon to communicate between the various departments but maybe upgrade to using a fax machine

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@coolideas_ZA I’ve had a call by a rep already, not wasting more time with another one. Not needing anymore apologies, just do better.

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@coolideas_ZA When you give the expectation that no downtime will be experienced, that is the expectation that is set. Would also help if the outage list you provide your contact centre staff is the same as you post on your website. Service as a whole is seriously lacking

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@coolideas_ZA I did and was promptly told there is no reported maintenance in my area. That fact is you set the expectation that there would be NO downtime. When one is a remote worker, notification of downtime is required in order for alternative arrangements to be made.

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@CheckersSA Thank you. It is a pity that one has to result to a social post to get a response. Perhaps a ticketing system that works or extra support staff should be on cards for 2022

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

Hey @CheckersSA, just wanted to check what the point of your Issue submission button is on the app? I’ve logged two complaints and have yet to have any response other than the auto generated one

[Jono Harris🇿🇦🇮🇪 @IamJonoHarris]

@CheckersSA Ticket reference sent