Horrible experience at @MaxHealthcare Shalimar Bagh! My mother’s surgery was scheduled for 26th March with advance payment and booking. After 5 HOURS of waiting on an empty stomach, they canceled last minute, citing no room! No new date, no accountability. Is this healthcare?
@ixigo Update (Made the booking) - Ixigo team guided me to make the booking. Confirming the refund from the previous attempt was credited and have made another booking for the same price through Ixigo only with the help of Ixigo team.
@ixigo Adding in - just received a call from your customer supervisor who said the reason for booking failure was BOOKING DECLINATION BY AIRLINES and not transaction failure. The transaction was a success from our end. Please align with your team. I am confused again.
@ixigo Confirming the refund has been received, not sure why I had to go through this much to get i, would’ve been quicker if the customer execs were proactive rather than reactive.