Wow. @JetBlue your customer service has really gone down hill. 5 hours and no rep, lines that are hours long. You used to be a great airline. I’ll never fly with you again.
@JetBlue WhaT is going on with your planes out of Logan? 90 minutes after departure time, taxiing for 45 minutes on the Tarmac, and now we are heading back to the terminal?