The Doorman Fallacy
'You have a five-star hotel and it has a doorman, welcoming incoming guests.
McKinsey or Accenture will come in and say, “Your doorman currently costs you X thousand dollars a year. We have defined his or her function as opening the door. We’ll replace said doorman with an automatic door-opening mechanism and an infrared human detector and we’ll save you $30–$40,000 a year.”
They walk away, and they take the credit for the cost savings. Two years later, the hotel’s a catastrophe ... because the doorman was doing multiple things, many of which were human and kind of tacit.
Security would be one; there are no vagrants asleep in the doorway. Hailing taxis, dealing with luggage, recognizing regular guests, providing status to the hotel—there are loads and loads of value creation components to that doorman which aren’t captured in the open-the-door definition."
It's easy to see the visible things, but the invisible things make the difference.
"Cheaper, faster, or better?
- If I wanted to cut the price in half, what would I do?
- If I wanted to cut the time in half, what would I do?
- If I wanted twice the quality, what would I do?"
-@JamesClear
"The most practical skill you can learn is working smarter. But here’s what nobody tells you about working smarter: it often looks like you’re working slower. ..."
Found in @shaneparrish's weekly newsletter. Read the rest: https://t.co/aNQrQyXXTx
"There is no need to fear any problem you are working on. If you are working on it, then you are influencing the outcome.
It's the problems you don't address that should concern you."
-@JamesClear
“The past was not as good as you remember, the present is not as bad as it seems, and the future will be better than you anticipate.”
Probably one of my favorite episodes so far from the @morganhousel podcast. 👌🏻
“The more pessimistic your explanatory style, the easier it is to slip into learned helplessness.”
"You might be a great judge of character, but you need to be a great judge of evidence to avoid delusion."
~ David McRaney
“Old George Orwell got it backward. Big Brother isn’t watching. He’s singing and dancing. ... Big Brother’s busy holding your attention every moment you’re awake. He’s making sure you’re always distracted."
— Chuck Palahniuk
via https://t.co/ouY81CmbmW from @tferriss
"There is a big difference between being interested in something and being committed to something.
Committed people do what interested people won’t."
— @shaneparrish
Screaming at employees doesn't make you a tough boss. It makes you an asshole.
Great leaders are demanding, not demeaning. They set high expectations and create accountability without abuse.
Yelling is unprofessional. Treating people with dignity is not optional—it's required.
"The math in chalkboard decisions is irrefutable. And yet, the best decisions are often based on positioning yourself for things you can't see."
— Read the rest in Sunday Brain Food: https://t.co/CzIDn86lTk