@MissTomasello@SouthwestAir They took mine the 21st to fly DEN > MDW. Never got to fly. Now they have no clue where my personal belongings are 9 days later.
Day 9 and still haven’t received my personal belongings back from @SouthwestAir , or even the slightest update on where they might be. @SecretaryPete@USDOT
@Fahrenheit40s@SecretaryPete They used to be top-notch. But new leadership has taken over since COVID and they are not at all the same airline they once were.
@SecretaryPete Screw @WSJ We need USDOT to intervene and protect our rights here bc @SouthwestAir is not delivering on their promises to their customers.
@USDOT Day 8 and SWA still has no idea where my bags are containing my medical equipment. What steps are being taken to get people their personal belongings back? How was it even possible for Southwest to create this monstrosity?
@SouthwestAir Day 8 and SWA still has no idea where my bags are containing my medical equipment. What steps are being taken to get people their personal belongings back? How was it even possible for Southwest to create this monstrosity?
@SecretaryPete Day 8 and SWA still has no idea where my bags are containing my medical equipment. What steps are being taken to get people their personal belongings back? How was it even possible for Southwest to create this monstrosity?
@kabirakhtar@SouthwestAir Right? His response opens with how great southwest is. I was sitting there watching like, “Oh, he’s an asshole. I get it now.”