@GWRHelp because of delayed train we jumped on local train to Reading from Newbury as told it’s next direct to Reading but now it’s stopped outside Thatcham waiting for delayed train to overtake - why give incorrect information to passengers
@GWRHelp The slower train will now arrive 15mins late into Reading as it waited for the fast delayed train - so far it’s taken 45mins to go from Newbury to Reading
@Ben_Everitt@AvantiWestCoast I had the same issue with Manchester trains - it took 2 weeks and 2 appeals and a note to CEO to get it resolved - customer service was useless - all because the driver didn’t turn up