Instamic Support

We’re here to provide tips, tricks and helpful information for your Instamic. We’re happy to answer your questions.

[Instamic Support @InstamicSupport]

@JPecere You can ship it back to us and we can check it out / replace the battery. It is a custom size lithium battery. The A23 won't fit it. Please email us at [email protected]. We'll get back to you with an address. Best!

[Instamic Support @InstamicSupport]

@JPecere Thanks for the details. I might guess that after 3 4 years the lithium battery has lost its charge. Can you please keep the mic plugged in and record? See if it randomly shuts down. Keep me posted

[Instamic Support @InstamicSupport]

@JPecere Hi Jonathan, thanks for patience to get your hands on one. Can you investigate when it might have started happening? Is your Instamic on fw 1.2.95?

[Instamic Support @InstamicSupport]

@Marksoup92 @Instamic Let's have a call early next week. Please contact us on Skype at Instamic or Facebook Messenger from our Official Page. Thanks

[Instamic Support @InstamicSupport]

@Marksoup92 @Instamic When you have the chance, please format the internal memory from the mobile app and keep us posted. Wish you the best with your production today.

[Instamic Support @InstamicSupport]

@Marksoup92 @Instamic Hi Mark, press and hold the Instamic button until it turns off. Re-start it, connect to it with our Instamic Remote app, go to Settings and Format the internal memory from there. You are ready to record. If it doesn't turn off, wait until it runs out of battery. Keep us posted.

[Instamic Support @InstamicSupport]

@kingoftheTonks @Instamic Hi Wes, make sure to format the Internal memory once in a while. Here is the procedure https://t.co/DSIuWZPvw3. Keep us posted. Thanks

[Instamic Support @InstamicSupport]

@JBowdacious @Instamic Hi Jason, your Instamic is missing the firmware. To be on the safe side please do an hard reset https://t.co/rhV42NZNzm. Keep us posted!

[Instamic Support @InstamicSupport]

@ulrich1000 My apologies, could you please rephrase your question then, since I didn't get what you actually meant? But still my answer was about this link: https://t.co/ugdN1jympI where you can register and download the firmware upgrade app and you'll need the sn for it.

[Instamic Support @InstamicSupport]

@ulrich1000 The serial number is written on the top side of the gift box, or on the backside of the Instamic itself. We always recommend to keep the unit as updated as possible. Hope this helped, otherwise feel free to ask again. Best, Sunny, Instamic Team.

[Instamic Support @InstamicSupport]

@ulrich1000 thanks for reaching out and thanks as well for the wishes and a happy and healthy new year to you too. If I understand it correctly, you are are looking for this page: https://t.co/ugdN1jympI You will need your serial number.

[Instamic Support @InstamicSupport]

@XmasPackage @Instamic Hi! Here is the direct link https://t.co/McN7oIEn0f. Let me know if you have any questions. Thanks!

[Instamic Support @InstamicSupport]

@XmasPackage @Instamic You will find everything there :) Let us know if you have any questions at [email protected]. Stay safe!

[Instamic Support @InstamicSupport]

@thearbi @michele_baggio Please provide the ticket number. The only one I have on your name is resolved sending a new replacement unit. Keep me posted! Thanks

[Instamic Support @InstamicSupport]

@thearbi Or you fill in the gaps here. Keep us posted. Best, Sunny, Instamic Team

[Instamic Support @InstamicSupport]

@thearbi thanks for reaching out. I looked and saw nothing. Unless you didn't place your order with your Twitter account name, I can't find anything regarding your order and the issue. Please send me a short message, so the ticket pops up in my list and I can take some action.

[Instamic Support @InstamicSupport]

@robgreene @Instamic Hi Rob, shipment ready. You will receive a notification soon. Stay safe!