JD Power

Automotive. Powered.

[JD Power @JDPower]

For the 22nd consecutive year, @bankofamerica's Retirement & Benefits Contact Center has received the JD Power Customer Service Certification for phone support.

Congratulations to the Bank of America team on this incredible accomplishment!

#JDPowerCertified

[JD Power @JDPower]

Congratulations to the winners of the 2026 European Residual Value Awards. These models have demonstrated exceptional value retention across their respective segments – highlighting strong demand, desirability, and ownership appeal. Read More: https://t.co/tFnXQs0g2a

[JD Power @JDPower]

How are automakers keeping sales on track in one of the industry's toughest markets? Despite supply chain challenges, spiraling fuel costs, and economic uncertainty, OEM sales are just 0.12% off forecast.

https://t.co/UnVPiJzIvq

[JD Power @JDPower]

Who's setting the standard for automotive technology? 🚗💡 The 2026 U.S. Tech Experience Index (TXI) uncovers how well automakers are bringing new innovations to market. See the top-ranked brands and the standout findings from this year's report.
https://t.co/VbQ7RxKBKx

[JD Power @JDPower]

Competition is heating up between banks and nonbank lenders to service unsecured personal loans, according to Bruce Gehrke, director of lending intelligence at JD Power. It's time for banks to look at a new set of criteria.
https://t.co/6OtMvNx4He (https://t.co/6OtMvNx4He))

[JD Power @JDPower]

"The familiar AI platforms people use in all sorts of other ways have some benefits in helping people walk through goal setting and scenario testing," says Michael Foy, managing director and head of wealth intelligence at JD Power. https://t.co/2gLIVwGByn

[JD Power @JDPower]

Delays. Crowded airports. Rising fees.

And yet, North American airline satisfaction just hit its highest level in years, up 8 points overall.

Three carriers swept their segments. One has now held #1 for five straight years.

See the 2026 rankings: https://t.co/iJWXpMHsOI

[JD Power @JDPower]

JD Power is heading to IUCX Conference 2026!

We’re looking forward to connecting this April in Tampa.

📍 Booth #1224
📅 April 14–16
📌 Tampa Convention Center | Tampa, FL

[JD Power @JDPower]

Doug Betts, President of Dealer Solutions at JD Power, will join a panel discussion on Advancements in Al Data & Tech at the Agent Summit in Las Vegas!

To schedule an in-booth meeting, visit: https://t.co/2K93AyN5Rr

[JD Power @JDPower]

Warning signs are flashing for U.S. retail bank customer satisfaction, according to the JD Power 2026 U.S. Retail Banking Satisfaction Study

Read the full study and see brand-level rankings: https://t.co/jx73cOhjWF

[JD Power @JDPower]

Congratulations to @SchoolsFirstFCU ranks highest in credit union member satisfaction for a second consecutive year, according to insights from the JD Power 2026 U.S. Credit Union Satisfaction Study! #JDPowerAwards

[JD Power @JDPower]

Credit unions continue to outperform banks in satisfaction, but attrition risk is rising, according to the 2026 U.S. Credit Union Satisfaction Study.

Read the full press release and see brand-level rankings:
https://t.co/PI4k94r2dQ

[JD Power @JDPower]

A full day of insights wrapped at Automotive Forum New York, highlighted by GM’s Duncan Aldred on the brand’s multi‑year transformation and dealer partnerships, and Senator Bernie Moreno on how policy is reshaping automotive retail and American manufacturing. #NYAF

[JD Power @JDPower]

Scenes from our afternoon keynotes and panels at Automotive Forum in New York, featuring Andrew Frick of @Ford, and representatives from some of the top auto retailers in the country! #NYAF

[JD Power @JDPower]

What a morning at #AFNY!

Fraud resilience insights from @CapitalOne's Katie O'Neill + congrats to Rick Hendrick of @HendrickCars, named 2026 Automotive Hall of Fame Industry Leader.

Afternoon sessions incoming! 🚗

[JD Power @JDPower]

Scenes from the late-morning lineup at Automotive Forum New York:

Christian Meunier of @NissanUSA on transformation, then John Bozzella of @autosinnovate & Mike Stanton of @NADAUpdate on the regulatory shifts reshaping our industry.

More highlights ahead! #NYAF

[JD Power @JDPower]

Automotive Forum New York is officially underway!

We kicked off with economic outlooks from Thomas King of JD Power & @NADAUpdate's Patrick Manzi, followed by a conversation on global auto trends.

@nyautoshow #AFNY

[JD Power @JDPower]

The used-vehicle market is off to a steady start in 2026. Retail prices eased in Feb. while wholesale prices firmed, and overall profitability remains within a post-pandemic range.

Get the full breakdown in our Feb. 2026 Used Market Report! Download: https://t.co/vnYg0MI1cG

[JD Power @JDPower]

Study highlights:

• Scheduled charging boosts satisfaction and lowers costs, but just 38% of EV owners always use scheduling for home charging and 46% never schedule charging
• Level 2 permanently mounted chargers have the most problems but the highest satisfaction

[JD Power @JDPower]

Charging at home is becoming more expensive for #EV owners and satisfaction is slipping. Yet most aren’t using scheduled or smart charging programs, according to the JD Power 2026 U.S. Electric Vehicle Experience (EVX) Home Charging Study.

Full study: https://t.co/hjdS23lJbY