James Crossland

Human Capital Management Consultant, XC cyclist and Liverpool FC fan.

[James Crossland @JECrossland71]

@Mimiiben1 63

[James Crossland @JECrossland71]

@British_Airways Hi, which lounge can Club Europe passengers use at Porto Airport please?

[James Crossland @JECrossland71]

@2SevernBridges Thank you for your reply. The dedicated web page hasn’t been updated in months. As you’re 85-90% through your projected project timeline it not good you can’t confirm if these works are on schedule.

[James Crossland @JECrossland71]

@Markoftheroad @2SevernBridges Thanks for the extra info. If they are working at height, why does it require both sides to be taken down to one lane at ground level, for the whole length of the bridge? Each time I drive past both gantries are on the ground and empty…

[James Crossland @JECrossland71]

@British_Airways I flew back on BA999 last night from Berlin to LHR, what a total and utter shambles at T5, I waited for nearly 3 hours for luggage which never came. I’ve tried reporting it through your website but it says my bag has already been reported..not by me. What now??

[James Crossland @JECrossland71]

@GloucesterQuays Third visit in a month and your EV charging is still out of order (although no signage to that effect). When will this be sorted?

[James Crossland @JECrossland71]

#NewProfilePic

[James Crossland @JECrossland71]

@OfficialFV Guys, I’ve been very patient over the last few weeks but that patience is starting to wear thin. I messaged you on Monday but had no reply. I appreciate the challenges you’ve been through but let’s remember this happened a couple of weeks before that and nobody contacted me…

[James Crossland @JECrossland71]

@OfficialFV Very disappointed, had my new sofa delivered over two weeks ago - all good. However the delivery crew broke my window in the process which they said they’d get fixed. Despite chasing twice still no contact from Head Office…FV going down rapidly in my estimations!!

[James Crossland @JECrossland71]

@eleanormaryy

[James Crossland @JECrossland71]

@Conrad_Ball @Chain__Reaction Thinking about it, is backward motion not an advantage with suspension? You want the suspension to absorb a shock/bump and going backwards would do that better than a forward moving shock.

[James Crossland @JECrossland71]

@shannbeckwith Finding a good reliable source at a reasonable price isn’t easy. Highly recommend these guys. I got a 250kg palette of kiln dried logs. Nice and dry, burn well and plenty of them! https://t.co/OXOS1HlPY7

[James Crossland @JECrossland71]

@premierinn I then raised the web form WHB-835158-G6P4  which I’ve had no response to two weeks on. I hope you’ll agree that this really isn’t good enough. I have suspended all my business travel with Premier Inn based on the poor service received.

[James Crossland @JECrossland71]

@premierinn what a joke your ‘Good nights sleep, guaranteed’ is. We had a very unpleasant stay at your Folkestone inn on the 11th August. I’ve contacted you six times now by telephone, email and web-form but still no refund. Complaint raised on morning of departure, 7 weeks ago!

[James Crossland @JECrossland71]

@premierinn After weeks of waiting I got an automated response from them saying ‘We hope you’ve managed to resolve your query...’, no acknowledgment of my complaint and no refund! It was at this point I called Guest Relations who were unable to find my query and cut me off.

[James Crossland @JECrossland71]

@premierinn After waiting 25 minutes to speak to an agent they cut me off 2-3 minutes into the call and despite verifying my contact details a few moments previously, they did not call me back.

[James Crossland @JECrossland71]

@ALDAutomotiveUK I’ve requested a Vehicle on Hire certificate three times now over 5 weeks and nothing. After waiting on hold 72 minutes this morning I was cut off saying you have ‘no agents available to take my call’!!

[James Crossland @JECrossland71]

@BBCWatchdog #cantcomplain Ryanair ...still no refund of cancelled flights