Furniture Village

The UK's largest independent furniture retailer with 59 stores offering the widest choice of beautiful beds, sofas, dining & more. We're here Mon-Sun 9am-6pm.

[Furniture Village @OfficialFV]

✨We're Verified!✨
Please note that @OfficialFV is our only account on X, now verified with the official gold check mark.
Any other accounts that use our logo and name are fake and are impersonating our brand.

[Furniture Village @OfficialFV]

@NorthBankB9 Good afternoon, I will await your DM. Kind regards, Mohammed.

[Furniture Village @OfficialFV]

@_emilyhowden Good morning Emily, thank you for your DM and I have responded to you. Kind regards, Mohammed.

[Furniture Village @OfficialFV]

@_emilyhowden Good afternoon Emily, I do apologise you have not yet received an update on your order. Can you kindly DM us with your order number, full name and billing address. Kind regards, Mohammed.

[Furniture Village @OfficialFV]

@JonathanBesser Good afternoon, I am sorry to hear about your bed. Please can you DM us with your order number, full name on the account and billing address. Once received we will be able to look into this for you. Kind regards, Mohammed.

[Furniture Village @OfficialFV]

Good morning,

We're sorry to read about your experience and the concerns you've raised regarding your dining table.

Please send us a direct message with your order details and some further information about what has happened so we can review this matter fully and look into the concerns you've raised.

Kind regards,
Abs

[Furniture Village @OfficialFV]

@Bromsgrovewba Good afternoon, I have had a look and unfortunately was not able to locate you email. Can you kindly DM us with your order number, full name on the account and billing address. Kind regards, Mohammed.

[Furniture Village @OfficialFV]

@bodyrevivemanc Good morning Huw, thank you for getting in touch with us. I am really sorry to hear about your order. So we can investigate this, please can you DM us with your order number, full name on the account and billing address. Kind regards, Mohammed.

[Furniture Village @OfficialFV]

@AnneReidy I am sorry to hear this, please can you directly message us your 9 digit order number, full name and full billing address so we can investigate this for you. Many thanks, Ed

[Furniture Village @OfficialFV]

@ChrisWe71443773 Good afternoon Chris, I am glad to hear this has been resolved. If you do require further assistance please do DM us with your details. Kind regards, Mohammed.

[Furniture Village @OfficialFV]

Good afternoon, Hi there,

We’re really sorry to hear about your experience and the inconvenience this has caused, especially after waiting in and receiving conflicting delivery updates.

We’d like to look into this. Please could you send us a direct message with your order details so we can investigate what has happened with your delivery and get this reviewed?

Kind regards, Abs

[Furniture Village @OfficialFV]

Hi Chloe,

Thanks for your message 😊
For the most accurate description and current specification of the Luno Right Hand Facing Corner Dining Bench, our sales team will be happy to help you directly.

Please join our live chat team here:
https://t.co/IX3XMbkBM9
They’ll be able to confirm the exact colour and talk you through the product in detail 👍
Kind regards, Abs

[Furniture Village @OfficialFV]

@Seebie1981 Good morning, many thanks for reaching out to us, please kindly email us at [email protected] with your 9 digit order number, full name and billing address and we can look into this for you, apologies you have had no updates at this stage. Kind regards, Ed

[Furniture Village @OfficialFV]

✨We're Verified!✨
Please note that @OfficialFV is our only account on X, now verified with the official gold check mark.
Any other accounts that use our logo and name are fake and are impersonating our brand.

[Furniture Village @OfficialFV]

Hi there,

Thanks for your message, and I’m really sorry to hear about the issue with your sofa not fitting through the door, We’d really like to look into this properly for you. Please could you send us a direct message with your order details and a contact number? We will then be able to review what’s happened and advise on the best next steps for you. Kind regards, Abs

[Furniture Village @OfficialFV]

@GaryAmass Good morning, I’m really sorry to hear about the lack of communication! Please could you send us a direct message with your order details and the email address you contacted us from, so we can locate your case and get this reviewed?
Kind regards,
Abs

[Furniture Village @OfficialFV]

@rakirk63 Good morning Robin, thank you for letting us know. If you do need further assistance please do DM us, and we are more than happy to assist you. Kind regards, Mohammed.

[Furniture Village @OfficialFV]

@rakirk63 Good morning Robin, I do apologise, not sure what has happened. Can you please DM us with your 9 digit order number, full name and billing address. Once you have DM us we will look into this straight away. Kind regards, Mohammed.

[Furniture Village @OfficialFV]

Hi Robin,
Thank you for your message.
For data protection reasons, we wouldn’t recommend sharing personal details such as your order number publicly in the comments.

As you’re unable to send a DM, please could you email [email protected] with your order number, full name, first line of your address and postcode, and we’ll be able to assist you further.
Kind regards,
Abs