Thanks to @Butlins team for fixing our issue. FYI @pickupjon top marks to "Amy" in your CS team. She was most professional and helpful within her power. Issue eventually resolved by management thanks Chissie.
Butlins management please help! Customer service team deleted part of my booking in error. After partial fix. I'm now being told all my family cannot eat together as my dining package cannot be restored. #butlins#customerservice#failure@pickupjon#dontsplitusupbutlins
Please don't split up my family for the holiday ! @pickupjon I've tagged you as i literally have a deadend with your CS team. We booked this break in 2019 and was rescheduled due to covid many times the kids will be devastated. You can fix this. #dontsplitusupbutlins
@Butlins My wife and daughters will be eating in the hotel while dad and son forced to eat elsewhere at meal times . butlins customer service error not being fixed #dontsplitusupbutlins
@Butlins I'll be sure to take a pic of me looking spookily through the hotel resteraunt windows at my wife and daughters as me and my son are forced to eat elsewhere at meal times . Butlins customer service error not being fixed #dontsplitusupbutlins
@Butlins Thanks. Will do. A customer service agent cancelled my dining package for half my family in error and saying they canโt fix their error.( 2 seats ). Tearing us in two for mealtime will ruin the holiday we have looked forward to since 2019.
All I'm asking is you make right your mistake so we can go as a family , enjoy bognor at halloween and eat as a family in the hotel. @pickupjon#dontsplitusupbutlins