Jen Elver

Tech consultant #Imwithslalom

[Jen Elver @JJelver]

@virginmedia Hi @virginmedia, thanks for sending an engineer. Outcome = issue was caused by the previous engineer. Update = it was supposed to be resolved last Friday. No one showed up to the appointment.

[Jen Elver @JJelver]

@virginmedia interesting approach to connecting your customers. Cutting someone else’s wire and redirecting it to a different flat.

Suggest you send your engineer back and rectify.

[Jen Elver @JJelver]

@virginmedia should I keep waiting for the appointment to be made…?

[Jen Elver @JJelver]

@virginmedia Would love to. Feel free to DM me

[Jen Elver @JJelver]

@virginmedia You’ve cut my connection and taken the aerial across to your customer’s flat. And told me to “wait at home for 48hrs and an engineer will be out” 😂

[Jen Elver @JJelver]

The videos are distressing. Hold the Met Police criminally accountable for the barbaric killing of two leashed dogs in a neighbourhood- Sign the Petition! https://t.co/RD2db2xv17 via @UKChange

[Jen Elver @JJelver]

@onepeloton @onepeloton I have this issue and am being told I need to pay £95 for a new screen. How does that work if it’s a known issue ?

[Jen Elver @JJelver]

@hottiejez @sarahgreasley Where else would we sit ?

[Jen Elver @JJelver]

@ao Done ! Thanks so much !!

[Jen Elver @JJelver]

@ao your customer service has been incredible ! Is there a way you can thank the amazing people who helped me ? One chap was called Jamie and the others, I’m not sure. #customerservice #gratefulcustomer

[Jen Elver @JJelver]

@Vitality_UK can we help get you back online ? It’s been a few days I haven’t been able to access my account. Feel free to DM me and we can see if we can help

[Matt Astbury @AstburyMatt]

Only Glastonbury could make accessing a livestream harder than getting tickets to the actual festival. #LiveAtWorthyFarm

[Jen Elver @JJelver]

@Homebase_uk great experience in Haringey store. 2 fab associates helped choose my Yale locks. At the till the lady was so concerned that “2 Yale’s had been handed to a customer” she was reporting on her radio. £49. Please trust your colleagues to make decisions in store #Service

[Jen Elver @JJelver]

I want to write a post about how upsetting and unfair this is. But I don’t know the words. This shouldn’t have happened. Not on our streets. And the women standing together to pay respects and comfort eachother should NOT have been arrested!

[Jen Elver @JJelver]

@virginmedia Thanks. We still can’t through security. If it wasn’t so frustrating, it would be funny at how bad this is !! What can you do to fix this Virgin Media ?

[Jen Elver @JJelver]

@virginmedia can you help ? I transferred my account in to my Bro’s name, you accepted the change and doubled our bill without notification. I’ve called,you said I’m not the Account Owner...you said the same to my bro. And now you’ve disconnected us we can’t get through security.

[Jen Elver @JJelver]

@Hermesparcels one of your employees fell down the outside stairs in my Mews after delivering my parcel this morning. Is there a way you can check she’s okay ? I can DM you my tracking number if that helps you locate the lady

[Jen Elver @JJelver]

@andysc @Merzad_E Brilliant !

[Jen Elver @JJelver]

Our IBM pledge that ISN’T just for Covid but illustrates how we work as a company throughout our careers. Emphasising how we work together with our clients, support eachother and understand during the good times and the tough times. @IBM #IBMServices @IBM_iX

[Arvind Krishna @ArvindKrishna]

Last week I shared my IBM Work From Home Pledge with IBMers. Here's the backstory: https://t.co/YIeuIJ1ydo #ProudIBMer

[Jen Elver @JJelver]

@virginmedia what is the easiest way to activate my new box without adding another call to your call centre during this busy time ? Do I just need a text message with a code?