Jennifer

Business. #CX #CustServ Kids, Fiance, cooking, sweating, books, Dogs, Evolve, and.... 💙 THRIVE 💜
try it once and you'll never leave it! 😗

[Jennifer @JLCooperHarding]

What is thrive? Nutrition! Literally helps your unique needs and fills the gaps! Invest 8 weeks into your self care and then tell me what you think! We will be best friends 😂😍 #promise #thrive

[Jennifer @JLCooperHarding]

@BeckyRoemen @qmssoftware Maybe. But.... https://t.co/RJaZWEReRz

[Jennifer @JLCooperHarding]

We instituted Ulysses which is a very interesting interactive feedback process. Managers can instantly give feedback on specific items. It's brought about more mgmt to team connection #ICMIchat https://t.co/gOAIriEZnC

[Erica Marois @EricaMarois]

Q8: How does your team share performance feedback? Does the process work well? #ICMIchat

[Jennifer @JLCooperHarding]

@BeckyRoemen What we chose would cause the virtual customer to respond either toward resolution or away from it.

[Jennifer @JLCooperHarding]

@BeckyRoemen It is a company. They focus on customer service training. It's very interactive. During training when going through software based training for a live scenario we had to choose responses. But we could record is reading so we could hear our own tone and pace.

[Jennifer @JLCooperHarding]

More opportunities to interact. Verizon's call centers are good at this. They give time offline to go join events happening on site. They how parties almost monthly #ICMIchat https://t.co/oalcPY0Kqv

[Erica Marois @EricaMarois]

Q9: What’s one thing you’d like to do to improve the culture in your #cctr? #ICMIchat

[Jennifer @JLCooperHarding]

A7 I wfh so it is all on me! But our office is typical call center. New ops have brought a refreshing friendly interaction which is nice! #ICMIchat https://t.co/tgJZZiCAeF

[Erica Marois @EricaMarois]

Q7: How would you describe your physical work environment? What's one aspect you'd love to improve? #ICMIchat

[Jennifer @JLCooperHarding]

There has been a huge push in metrics lately. It's annoying lol. Too much time on how long my team used the hold button #ICMIchat https://t.co/nU9xgsOlzO

[Erica Marois @EricaMarois]

Q5: Where does your team focus most of its time and energy? #ICMIchat

[Jennifer @JLCooperHarding]

@DebiMongan @EricaMarois I remember you doing this for me. The summit award 💜

[Jennifer @JLCooperHarding]

@EricaMarois I made it!!!! 😁😁😁

[Jennifer @JLCooperHarding]

A6 #ICMIchat that would be mostly for metric meeting not so much behavior reward. I think it should be rewarded. Behavior with clientele https://t.co/JqNvaCT3st

[Erica Marois @EricaMarois]

Q6: What types of behaviors does your team reward? #ICMIchat

[Jennifer @JLCooperHarding]

A4 my org is really good at promoting from within. Most jobs don't reach the external postings lol #ICMIchat https://t.co/hwNScxcF19

[Erica Marois @EricaMarois]

Q4: How are employees in your contact center (or your company) selected for promotions? #ICMIchat

[Jennifer @JLCooperHarding]

@THEsaragilbert Spin off... darlene

[Jennifer @JLCooperHarding]

A3 I used to be very shy! But I think every person is unique and simple openers help start a flow. Like well hello! Insert compliment and then introduce yourself asking them why they're here today. #Deca remember deca lol #ICMIchat and embrace the differences between you and them https://t.co/B1agMZNpaO

[Jennifer @JLCooperHarding]

@EricaMarois @BillGessert Ok I shall!

[Jennifer @JLCooperHarding]

I'm jealous! I want to attend and also wear a tiara. #ICMIchat https://t.co/Btla9bQJ4f

[Erica Marois @EricaMarois]

Who doesn’t pack a conference tiara?!

Please do bring a sweater or jacket, though! It gets chilly in the conference rooms. #ICMIchat #CCExpo https://t.co/aIW1l4FxJy

[Jennifer @JLCooperHarding]

@EricaMarois Sounds amazing!!

[Jennifer @JLCooperHarding]

@LeslieO @HuskerHix @toister

[Jennifer @JLCooperHarding]

@EricaMarois

[Jennifer @JLCooperHarding]

I'm so ready for thid!!!!!