Jeanne-Marie McPhee-Bessieres

Foodie & Lifestyle blogger from Toulouse, based in London / Marketing Manager [email protected]

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@nsandihelp Hi, I can’t log in the app to check my bonds since last night. Do you know when this will be resolve?

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@British_Airways I have already sent details via DM. Waiting for a reply as this is unacceptable to have a flight delayed by 13 hours without being informed. And they are other flights leaving earlier that day so why have we been moved so late? We travel with kids.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@British_Airways hi, my flight is showing 13 hours delay tomorrow but we have not received any information about this? It’s when we logged to check in we saw this? What is the reason? We’re trying to contact CS but no answer.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@thetrainline I don’t have time to fill up a form. I need to know the right answer now as I need to start my journey to king cross is the train is at 7.30pm and not 8.30pm

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@thetrainline you sent an email saying the 8.30pm train from king cross to hull was cancelled today. But then your new email says it’s back on track but mentioned 7.30pm for the departure but everywhere else it still show at 8.30pm… so what time is the train leaving ?

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@LauraFell91 @tu_clothing Just forget about your order. I have been waiting for mine since the 14th October. The customer service keeps telling me lie daily. Now all the items I ordered are out of stock and I don’t have my refund either. Worst customer service. I had no updates on delays either.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@jacquilisa147 @tu_clothing Just forget about your order. I have been waiting for mine since the 14th October. The customer service keeps telling me lie daily. Now all the items I ordered are out of stock and I don’t have my refund either. Worst customer service. I had no updates on delays either.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@KatyDurbin @tu_clothing Just forget about your order. I have been waiting for mine since the 14th October. The customer service keeps telling me lie daily. Now all the items I ordered are out of stock and I don’t have my refund either. Worst customer service. I had no updates on delays either.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@rjwaite21 @tu_clothing Just forget about your order. I have been waiting for mine since the 14th October. The customer service keeps telling me lie daily. Now all the items I ordered are out of stock and I don’t have my refund either. Worst customer service. I had no updates on delays either.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@Amyt4696 @tu_clothing Just forget about your order. I have been waiting for mine since the 14th October. The customer service keeps telling me lie daily. Now all the items I ordered are out of stock and I don’t have my refund either. Worst customer service. I had no updates on delays either.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@J3nn1f3r1986 @tu_clothing Just forget about your order. I have been waiting for mine since the 14th October. The customer service keeps telling me lie daily. Now all the items I ordered are out of stock and I don’t have my refund either. Worst customer service. I had no updates on delays either.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@tu_clothing @dyleva Just forget about your order. I have been waiting for mine since the 14th October. The customer service keeps telling me lie daily. Now all the items I ordered are out of stock and I don’t have my refund either. Worst customer service. I had no updates on delays either.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

Winner of the worst customer service @tu_clothing. I placed an order on the 14th October, delivery scheduled before 27th October. I’ve been told since last saturday it will be delivered in the next 24 hours. Still waiting and no real update- team says different things every day.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@SW_Help The board was not amended it was just showing the delay and all the stops. Even when the train departed from the station everyone was expecting to stop at Vauxhall and Clapham. And we were all surprised by the announcement when we were between Waterloo and Vauxhall.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@SW_Help I am contacting you as I took my usual train from Waterloo to get to Vauxhall this morning and ended up in Norbiton. We were informed the train will not stopped when the door were already closed, such a joke ! Can you let me know how I can get my refund for this.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@SW_Help 8.12am (delayed at 8.19am). All I needed was to do 1 stop to Vauxhall. Now I am late for work, had to pay all the way to Norbiton and my return to Vauxhall. Such a joke. I was not the only one I am sure TFL or you will receive other emails as we were many on the Norbiton platform

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@British_Airways Really bad customer service. My mother didn’t receive her confirmation email in May for her flight in Sept so she doesn’t have a booking reference/ can’t access her tickets! She tried to contact over the phone your team and nobody helped her, or the line cuts.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@SproutSocial Are you expreriencing issue with data pulled from Meta? As my monthly report doesn’t look right compared to last month.

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

@EurostarUK @Eurostar « Our trains will not stop at Ebbsfleet International throughout 2022 and 2023, as we’re focussing on our busiest city centre stations for now. » - What about 2024❓

[Jeanne-Marie McPhee-Bessieres @JMBESSIERES]

https://t.co/yGZQP1qFtR