JP Zakher

[Quentin Baule @QuentinBaule]

Great introduction to CX Management maturity of european companies at #CXEurope, French brands need to step it up to deliver quality CX

[Forrester @forrester]

Two companies. One invested heavily in a customer-centric culture, the other did not.

CX transformation is no longer a nice-to-have, it's a necessity #CXEurope

[JP Zakher @JPZakher]

@PayQwiq DM coming right up. Thank you for your quick reply!

[JP Zakher @JPZakher]

@Tesco Why are most of your #checkout machines not reading my @PayQwiq #QRcode? I had to try 3 of them, scanning all of my items 3 times!

[JP Zakher @JPZakher]

Still struggling to understand #Blockchain? This #interactive by @GoldmanSachs is the way to get a quick grasp. https://t.co/Zm2YOMPD0y

[JP Zakher @JPZakher]

Calogero presenting @everledgerio at #WIREDMoney! Very insightful!

[JP Zakher @JPZakher]

#WIREDMoney for the day!!

[JP Zakher @JPZakher]

Finally a #SmartBus providing the most efficient routes based on #data and #customer needs! @Citymapper @TfL https://t.co/RfT1mR1KTq

[Ad Age @adage]

The pause that depresses? @forrester sees advertiser revolt as beginning of the end. https://t.co/qCw8A8LyBE

[BGR @BGR]

This is supposedly Apple’s final iPhone 8 design https://t.co/sDTl2yjC3l

[Ad Age @adage]

Burnett's Andrew Swinand: Race is on for shops to beat consultancies. https://t.co/QYuWugbYt6

[JP Zakher @JPZakher]

"We are removing the #content and halting any further rollout." - #PepsiCo's in-house content creation arm. https://t.co/VdDl7rC3su

[JP Zakher @JPZakher]

100 highest ranking #websites in the U.S. by #traffic, sorted by Industry and Company. https://t.co/SDG9eDkpcx

[JP Zakher @JPZakher]

That #rose found a lover quite early in the morning 🌹#Brilliant idea by @bumble_app for #ValentinesDay #London #bumble

[JP Zakher @JPZakher]

Finally an amazing cleaning products #commercial!! https://t.co/r8kqpk36DU #MrClean #SuperBowl2017 Brilliant job @leoburnett Toronto!

[JP Zakher @JPZakher]

"#Storytelling frames #expectations which determines #emotions leading to customer #experiences" @rskin11 #CXEurope

[JP Zakher @JPZakher]

"@RitzCarlton allocates $2000 per guest per day for the staff to make it right and delight." @samsternjones #CXEurope @forrester

[JP Zakher @JPZakher]

"@Disney included customers in the production of the last #Starwars. #R2D2 in #TheForceAwakens was built by fans. @martinjohngill #CXEurope

[JP Zakher @JPZakher]

"Collecting #data makes you #customer aware, not customer led. You need to act on it" @martinjohngill @forrester #CXEurope

[JP Zakher @JPZakher]

"We launched #DigitalConcierge a chat assistant that uses #machinelearning on #CustomerBehaviour" Gurmej Bahia @HiltonWorldwide #CXEurope