@kateotherkate Thoroughly enjoyed your #SXSWOnline presentation...it flipped my mental script on personalization towards actively bringing the user into the experience. #SchittsCreek gifs were the cherry on top.
@Philips Hi! The payment functionality in your checkout experience isn't working. Upon selecting my card type, I'm not presented with fields to enter payment info, and clicking "Pay" CTA button doesn't throw any meaningful errors. Sincerely, Fellow DTC eComm Marketer
"But when you embrace the rule of awkward silence, you steal back time. Time that used to be wasted on nonsense answers. Time that used to be wasted on telling another person what you think they want to hear, as opposed to what you truly believe...."
Not sure we've communicated well enough that social distancing interventions will pay dividends in 1-3 weeks. Anything that happens in the next 10 days was already baked in prior to that. A surge in cases now would NOT mean that social distancing isn't working.