Blog post. Some suggestions to fill the inbox of the NHS's next Director of Transformation. What would you have in there? @PublicDigitalHQ https://t.co/gtUeozrIXL
The Service Organization book is officially out today! It's a distillation of how to build the much-needed foundations for what the organisations behind successful services look like. Based on 15+ years of practical hands-on experience and leadership in governments, telcos,... 🧵
@DeanVipond It’s silicon and yeah smooth in your hand. But can be a drag out of your pocket. But that was my main reason to downsize to a mini - which helps
@DeanVipond Got this. It’s nice. ORNARTO Compatible with iPhone 13 Mini Case, Slim Liquid Silicone 3 Layers Full Covered Soft Gel Rubber with Microfiber Case Cover 5.4 inch-Blue https://t.co/RvLeT5MYvL
Services and products are interlinked, but are not the same. Services add value to products, so that the user doesn't have to know how to do something, or be able to do it themselves.
Service is not a service if it doesn’t deliver the intended outcome.
https://t.co/Iq5o3VyS0Q
Outputs & outcomes are essential to the delivery of a service, but it is important to be clear which is being measured, or we may think the service is performing better than it is. The outcome is dependent on the output, but the outputs don't give the full picture of success.
@worddoodles_EP Don’t read this as a snarky comment… but personally when I feel isolated/low, social media can make me feel worse. Being outdoors (even on my own) makes me feel better. Every time.
@worddoodles_EP On the subject of gardens and joy @worddoodles_EP - last spring I created a tiny wildflower 'meadow' in the garden. Easy to do. Highly recommend.
There's never been a more important time to have a fast and accessible COVID vaccination booking page, it's literally saving lives. Thankfully Team NHS are already on the ball! 👏👏👏
As always the cookie banner really breaks the CLS score 😭
#webperf#perfReallyReallyMatters
Have to say that the NHS vaccine booking website is the most efficient and user-friendly online health service I've ever accessed. It's fab, and I'll be boosted for Christmas - yay! 💉🥳
I just published Vaccine Booking System — Dealing with our Glastonbury https://t.co/jJbXOD0NLs
Yesterday we saw over 1m bookings made on National Booking System for Vaccines. A great team effort from @fordie@JSpirit_NHS@ClaireC37446009@NHSDigital@NHSuk@Hamtweets and others!
Greetings cards have a detrimental effect on the the environment.
This Christmas, help save the planet and support local wildlife by sending out e-cards with DontSendMeACard 🎄🎁💌
https://t.co/dIVj8t21Ya
Went online to book my #COVIDBooster yesterday. So easy and so quick.
We should not underestimate the sheer amount of hard work that has gone into making this such an easy National system.
Most impressive. Hats off to @NHSX and @NHSDigital 👏👍
Thanks to all involved.