Janelle Dickerson

Full Time PR Executive and Mom, Part Time Bibliophile and Outdoor Adventurer; Wine and Coffee Enthusiast

[Genesys @Genesys]

🎤Olivier Jouve: Last time we met in person…

𝟮𝟬𝟭𝟵
👥 Majority of attendees were on-prem
☁️ 1,400 customers on #GenesysCloudCX

𝗧𝗢𝗗𝗔𝗬
📈 85% of attendees on Genesys Cloud CX
☁️ 4,800 customers on Genesys Cloud CX
...and ARR went from 100M to 𝟭𝗕 in 𝗼𝗻𝗹𝘆 4 years.

[Genesys @Genesys]

@Tony_Bates71 Explore the latest innovations announced at #Xperience23: https://t.co/vX4Wr794ZI.

[Dan Miller @dnm54]

At #xperience23 @Genesys illustrates the race to $1 billion ARR for #SaaS companies.

[Genesys @Genesys]

We're designing the future together.

Genesys is delivering the innovation customers like you need for today and the future.

💬 @Tony_Bates71

[Janelle Dickerson @JZDickerson]

@ChristineMHall @TechCrunch Amazing! Congrats, Christine!

[Janelle Dickerson @JZDickerson]

@bizcarson @business @wealth Fantastic! Congratulations on the new role! Bloomberg is lucky to have you.

[Tom Raftery @TomRaftery]

Bridgette McAdoo, CSO of @Genesys, shares her insights on #ESG, the evolution of #SustainabilityReporting, and the future of business in the latest episode of my #ClimateConfident podcast 🎙️
Tune in now => https://t.co/E2Xepqs7zS #climate #sustainability

[Janelle Dickerson @JZDickerson]

@levynews @jenny_colgate I seriously LOLed with this...I think that's a sign I am getting old.

[Janelle Dickerson @JZDickerson]

@bizcarson Sending you all the positive vibes, Biz! I've followed you before Protocol and I'll follow you after. Can't wait to read what you write once you land at the next pub.

[Janelle Dickerson @JZDickerson]

@JoePWilliams31 Shitty news--the publication has been a daily read for me. It sucks now, but you'll land on your feet! You're an amazing reporter, Joe!

[Sarah Skerik @SarahSkerik]

Why does your company need a sustainability chief? "A CSO will reduce risk, engage, advocate, educate stakeholders. The role should be integrated across the enterprise." - Bridgette McAdoo, CSO for Genesys at #prdecoded

[Sarah Skerik @SarahSkerik]

“Sustainability is our right to grow.” - Bridgette McAdoo, chief sustainability officer for @Genesys 🙌

[Janelle Dickerson @JZDickerson]

@bizcarson PURCHASING?!!!!

[Janelle Dickerson @JZDickerson]

@ellmcgirt Did I cry? Yes.

[Janelle Dickerson @JZDickerson]

A great article by @aishacounts on the evolution of the customer experience, the need for businesses to shift to customer centricity, and why the silos between sales, service and marketing need to be torn down.
#CX #experienceasaservice #experienceorchestration

[Janelle Dickerson @JZDickerson]

@AdrienneLaF .@annehelen's Can't Even. I have even gifted it to a few friends. Somehow it was both eye opening and a source of validation I didn't even realize I needed.

[Janelle Dickerson @JZDickerson]

@TechJournalist @k8em0 @BlackHatEvents this is a great quote

[Genesys @Genesys]

Genesys CEO @tony_bates71 alongside CEO and founder of @thrive @ariannahuff are featured on @fortune's Leadership Next podcast.

Hear their thoughts on workforce wellness, how empathetic culture drives innovation, & the reasons #empathy has become a go-to topic in boardrooms. 🎙

[Janelle Dickerson @JZDickerson]

@ellmcgirt Have you tried Quordle yet? Four simultaneous Wordles. Gives Wordle a bit of spice 🌶️ (I'm addicted)
https://t.co/G5KFkPYkXY

[Hilmon Sorey @hilmonsorey]

I was joined by Tony Bates, chairman & CEO of Genesis & coauthor of “Empathy in Action,” to discuss how having empathy in Corporate America correlates to your bottom line.

https://t.co/lconaXG7cs

#empathy #workculture #leadership #manager #ceo