Jack Grosvenor

[Jack Grosvenor @JackGros86]

@TfL You are just so, so, SO USELESS!!!!
#DistrictLine train to #Richmond decides at Hammersmith that it’s no longer going to Richmond. The next one will be 13 minutes. Wait 5 minutes and then oh no, that one isn’t going there now either! WHAT ARE YOU DOING?!? Time wasters 🤬

[Jack Grosvenor @JackGros86]

@boddy_mdb @SkyHelpTeam Well said! Just keeps switching itself off, even after being rebooted. Oh well, at least they don’t charge us a fortune for the privilege… Oh, wait…

[Jack Grosvenor @JackGros86]

@SW_Help 07:49 AND 07:56 from Feltham to Richmond BOTH cancelled AGAIN - what’s the excuse today?! So the 08:05 will be absolutely rammed now, fantastic!! 🤦🏼‍♂️👏🏻😤
This is every day at the moment!! Stop cancelling these trains all the time and DO YOUR JOB!!!!! 🤬🤬🤬🤬🤬🤬🤬

[Jack Grosvenor @JackGros86]

Ah, so @TfL decided to rival @SW_Help for the most useless “service” of the day! Great work chucking everyone on their way to Richmond off the #DistrictLine this evening, TfL! Left stranded somewhere completely useless, taking yet more of our precious evening! Thanks so much!! 🤬

[Jack Grosvenor @JackGros86]

@SW_Help So where’s the back up plan? We all just have to suffer yet another commute (2 services cancelled this morning in opposite direction) that will undoubtedly be delayed (like every other “service”) and rammed to bursting point? We are paying customers. And this is not good enough.

[Jack Grosvenor @JackGros86]

@SW_Help Planning my journey home and notice you’ve already cancelled both the 18:23 AND 18:33 Richmond to Feltham trains… WHY?!? Stop screwing up people’s lives!!!! Please, please just DO YOUR JOB!!! And if you don’t want to (clearly you don’t), make way for someone that can 🤬

[Jack Grosvenor @JackGros86]

@SW_Help It finally left the station at 26 past. That’s 20 minutes late. But even better - it’s 3 minutes LATER than the train AFTER was supposed to have left. It is a disgusting joke that you are allowed to continue to do this to people. No words to describe how angry SWR makes me. GO 🤬

[Jack Grosvenor @JackGros86]

@SW_Help Simply not good enough, as always. Where on earth is the 6:06 from Richmond to Feltham? Your staff have no idea. You have once again ruined my evening after leaving early to get this train. You are not up to the job and need to go. Stop ruining people’s plans, just go 🤬

[Jack Grosvenor @JackGros86]

@SW_Help 15 minutes late and counting now. Seriously, sort this diabolical performance out!!! Total joke of a “service”. 🤬🤬🤬

[Jack Grosvenor @JackGros86]

@SW_Help Thank you for the reply, a rare treat. Firstly, it’s currently showing as 12 minutes late. Secondly, it just isn’t good enough. This happens all the time and is totally unacceptable. SWR are not up to the job and need to let another company try to make up for this uselessness.

[Jack Grosvenor @JackGros86]

@SW_Help @SWRRLY Great start to the week, excellent job. Another day, another cancellation and another massive delay. What on earth are you doing with the Feltham to Richmond services…?! So, so completely and utterly #USELESS 🤬🤬🤬🤬🤬🤬🤬 #incompetent #unfit #quit #clowns

[Jack Grosvenor @JackGros86]

@SW_Help @SWRailwayAssist Once again showing the USELESSNESS in full effect!! Trains to Richmond all at least 10 minutes late, going to be late for work yet again. If it’s not the equally useless TfL, you step in to mess it all up for us! #clowns #incompetent #notfit #justgo 🤬

[Jack Grosvenor @JackGros86]

@TfL @districtlinebot Just missed my train by 30 seconds because yet AGAIN, the ever-failing #DistrictLine stopped outside both Gunnersbury and Richmond. I now have to wait 17 minutes and AGAIN miss seeing my son before his bed time. Why can you cretins not just make it work?! 🤬

[Jack Grosvenor @JackGros86]

@TfL @districtlinebot What the hell is this?!? 17 minutes for the District Line?! These are supposed to be every 8-12 minutes!!!!!! Once again, you have totally screwed up my plans. But you’ll obviously take my money all the same. THANKS ONCE AGAIN!! 🤬🤬🤬🤬🤬🤬🤬 #useless

[Jack Grosvenor @JackGros86]

@SW_Help @SWRRLY No matter what the reason, there is always an excuse. If it’s not this, it’s staff being delayed. Signal failures. Strikes. Issues with the doors. You are utterly, utterly diabolical. Nothing makes me more angry than your constant failings. Do us all a favour and quit. 🤬

[Jack Grosvenor @JackGros86]

@SW_Help What on earth is going on this time? Waiting at Feltham for a train that was scheduled for 07:35 - and still isn’t here. There is no “service” I have ever encountered that is more useless, unhelpful or just plain doesn’t care. Do us all a favour and quit. #jokers #clowns

[Jack Grosvenor @JackGros86]

@O2 @O2 Still no reply. Really, really unimpressive.

[Jack Grosvenor @JackGros86]

@O2 Just tried to use my code for coffee at Greggs. Just as I was about to use & scan it, the app decided to refresh. Had to pay for it in the end as it didn’t load & I had a train to catch. Please reset the code so I can actually use it!! 🙏🏻 I have the code number for reference.

[Jack Grosvenor @JackGros86]

@O2 @O2
Could somebody please reply to me about this? The initial response was great, but I’ve had no reply since sending a DM as requested!

[Jack Grosvenor @JackGros86]

@O2 Thank you! And thank you for the reply, very much appreciated. Will DM now 👌🏻