Jack Hake

[Jack Hake @JackHake]

. @lufthansa please update your departure banks to not have customers stressing about making connections. The passenger experience is terrible. I’m waiting on a passport control line that in snaked all the way into the terminal.

[Jack Hake @JackHake]

@MarioNawfal Lehman HS represent. Although these days NYC has a bunch of mini schools within that building.

[Jack Hake @JackHake]

@BiltRewards Can we opt out of the daily Bilt 2.0 credit card push notifications and emails? I’m not moving to 2.0

[Jack Hake @JackHake]

@KerrPoints It will be interesting to see the Bilt card conversion rate broken down by customers you prefer to keep vs unprofitable customers.

[Jack Hake @JackHake]

@garyleff New Wendover AA hit piece just dropped - https://t.co/vXbAFVJtqy

[Jack Hake @JackHake]

@JetBlue Credit were credit is due. Diane helped me out and refunded the ticket. Its just unfortunate, this can't easily be done online/over the phone.

[Jack Hake @JackHake]

@JetBlue Booked my my first flight with you folks and 2 days later you pull in the schedule (by 2hrs) which would cause me to misconnect on a separate ticket. Phone reps are telling me pound sand. What kind of airline is this? UA/DL/AA would refund.

[Jack Hake @JackHake]

@JetBlue As excepted, I'm getting the same info from the phone line. You're telling me there is no way to refund a flight due to a schedule change. You changed the schedule on me right outside the 24hr window to cancel. This is very deceptive.

[Jack Hake @JackHake]

@WakeElectric That 6:00 PM is now 8:00 PM. Are we confident in that or will we see rolling pushes to the ETA?

[Jack Hake @JackHake]

@AmericanAir 30m wait for a gate and coming up on 30m for bags. This is why you’re lagging @Delta and @united

[Jack Hake @JackHake]

@garyleff Richard Kerr gives an intro to loyalty programs on Reddit - https://t.co/Y3gMPtyXOm

Nothing ground breaking but refreshing to get some transparency.

[Jack Hake @JackHake]

American Airlines in talks to pick Citigroup over Barclays for crucial card deal: Sources https://t.co/peMW7rMEX5

[Jack Hake @JackHake]

@garyleff CNBC reporting Citi will be the exclusive card partner.

[Jack Hake @JackHake]

@Geiger_Capital I’m guessing jobs included in this report aren’t “off the books jobs”. So if people who are unauthorized to work in the US are represented here would that indicate I-9 verification fraud?

[Jack Hake @JackHake]

@greg16676935420 How’s Amsterdam?

[Jack Hake @JackHake]

@OneMileataTime you just got a shot out on CNBC by Jim Cramer. Jim noted that Delta while impacted also had a meltdown and read a sentence or two from your article!

[Jack Hake @JackHake]

@Jason Never flown southwest as I couldn’t get an assignment. I’m more open to Southwest now. I don’t want to line up to get a decent seat. I want to keep working in the terminal until I need to board.

[Jack Hake @JackHake]

@Jason Any thoughts on Lime / Neutron Holdings?

[Jack Hake @JackHake]

@KerrPoints @USAA Same happened here. Was with @USAA for 10 years for auto coverage. I moved to a new state and they increased the rates and chopped the insurance coverage. I went with progressive. I’m not see how usaa is even providing value anymore.

[Jack Hake @JackHake]

@spectatorindex Biden’s call with staffers earlier today.