How is one meant to get any form of feedback/update from @Eurostar when you have tried submitting a form online, calling the call center, asking to speak to a manager, and twitter!?
@Eurostar Another great customer service benefit is when the @Eurostar call center tells you a ‘manager’ will call you back ASAP. Two days gone no calls received - thanks for making this a priority @Eurostar
@Eurostar what is going on! We are standing on the platform for train #9009 it’s freezing, we have had to evacuate the train due to security reasons, we are still waiting to be checked! This is a delay of 11 hours already as we were meant to be in London yday
Stranded in Paris from Amsterdam and no @Eurostar representative please help. @thalys_en told us to stay on the train from Amsterdam and we were promised to be on a train to London at 6.25am tomorrow. Please @Eurostar advise immediately
@Eurostar can u tell me what is going on I am meant to be in London tonight from Amsterdam! I am now in Paris as I was told to stay on the train and eurostar help us and put us in a hotel+ train at 6.25am tom am as we were too delayed to catch our connecting train from Brussels.