Jason Windt

[Jason Windt @jason_windt]

@BritishAirwaysT @britishairways i have been trying to get hold of your call centre since friday last week with no luck. I urgently need to speak to someone to ask by when i can request a change to a flight that we have booked to Johannesburg within the next week.

[Jason Windt @jason_windt]

@easyJet thanks for the shocking customer service of getting us back to London in the early hours of the morning, leaving customers with only one option of getting home and thats a taxi and then not offering any compensation!

[Jason Windt @jason_windt]

@easyJet guess this falls nicely in your ‘unforeseen circumstances’ category of when you dont pay compensation!

[Jason Windt @jason_windt]

@easyJet thanks for the shocking customer service of getting us back to London in the early hours of the morning, leaving customers with only one option of getting home and thats a taxi and then not offering any compensation!

[Jason Windt @jason_windt]

@Eurostar @Eurostar (03587643 CASE) and booking reference number RPLMWC

[Jason Windt @jason_windt]

@Eurostar lastly, could you also pleas get a ‘’manager’’ to contact me after i requested for this over a week ago!

[Jason Windt @jason_windt]

@Eurostar can someone please tell me whats going on with my claim, and not tell me ‘someone is working on it’, OR, ‘your center is busy working on it’

[Jason Windt @jason_windt]

@Eurostar according to your tweet 5 days ago someone was ‘getting’ back to me by EOW last week. Still waiting for that to happen

[Jason Windt @jason_windt]

@Eurostar Hi @Eurostar ! Two weeks tomorrow since we submitted our complaint and refund request and still no reply

[Jason Windt @jason_windt]

How is one meant to get any form of feedback/update from @Eurostar when you have tried submitting a form online, calling the call center, asking to speak to a manager, and twitter!?

[Jason Windt @jason_windt]

@Eurostar can you please update me on when i can expect to received my £331 pound refund?

[Jason Windt @jason_windt]

@Eurostar Another great customer service benefit is when the @Eurostar call center tells you a ‘manager’ will call you back ASAP. Two days gone no calls received - thanks for making this a priority @Eurostar

[Jason Windt @jason_windt]

@Eurostar Is this what @Eurostar claims to be great customer service!? Its been over a week since my wife and I submitted a online complaint form and refund request with @Eurostar and we have no heard back a single word, after we were delayed for more that 12 hours from Amsterdam to LDN!

[Jason Windt @jason_windt]

@Eurostar When can i expect feedback via email/ call? Can the person thats going to call me back please update me on what at what stage the process for the refund is at and how long this will take to process.?

[Jason Windt @jason_windt]

@Eurostar Whether its Thalys's fault for us missing our train from Brussels or not is NOT my problem. I booked and paid through @Eurostar NOT Thalys!

[Jason Windt @jason_windt]

@Eurostar . I would like to be reimbursed fully for my joruney booked from AMSTERDAM to LONDON and not Paris to London because I didn't make it home for more than 12 hours and I think that is fair after the major trauma of feeling stranded and inconvenience caused.

[Jason Windt @jason_windt]

@Eurostar Someone on Twitter responded to my wife and sent me a ticket for 7.49am (Booking ref: RDCGOB) from Paris to London which was subsequently 78 minutes delayedsed.

[Jason Windt @jason_windt]

@Eurostar Not only were they rude but they told us to arrive at 6 am at the station to ask for assistance as the help desk was now closed. We then helped other stranded passengers to get ubers because it was unacceptable to be told we need to use public transport at 11.30pm

[Jason Windt @jason_windt]

@Eurostar To my utter shock, Eurostar claim to know nothing about the situation and promptly asked why we didnt get off at Brussels . Thalys told us we cant even get a taxi at 11.30pm at night and was handed a microwave dinner.

[Jason Windt @jason_windt]

@Eurostar I booked a ticket from Amsterdam CS to London St Pancras International (booking referenceRPLMWC). Our train was so delayed that we were told by the train staff to stay on board and not get off at Brussels. We were told we have to sleep in Paris for the night