James kelly

Stand up for yourself. Hold big business to account! Bring back customer service.

[James kelly @JamesExBAfan]

@British_Airways don't kid customers you will look after them. Still had no contact re my numerous complaints!

[James kelly @JamesExBAfan]

See the rest of the world is now struggling with @British_Airways! Feel your pain! #dontholdyourbreath

[AliG @starmediaguy]

New business model: We don't have to give you the product you paid for! Same experience with Canada's oldest co: @hudsonsbay https://t.co/eAamJSdxBd

[James kelly @JamesExBAfan]

@louise_heal I know your pain! @British_Airways just hide behind terms that aren't clear and not upfront. #profitsfirst

[Louise Heal @louise_heal]

@JamesExBAfan Followed instructions online to cancel 1 flight, BA cancelled both flights. BA doing nothing to help me to get to family wedding

[James kelly @JamesExBAfan]

@ihgrewardsclub had n awful 1stexperience of @British_Airways service, but now off to Sicily for first time with beautiful fam! #happydays

[James kelly @JamesExBAfan]

@NetLawman does this seem compliant with unfair terms in consumer contracts from @British_Airways

[James kelly @JamesExBAfan]

@Magsdotkelly @British_Airways I've been on @British_Airways website and can't even find the terms they reference. Be interested to know where this is hidden!

[James kelly @JamesExBAfan]

@British_Airways Not sure why I had to DM @British_Airways to be told this...

[James kelly @JamesExBAfan]

@British_Airways No, but not sure that's relevant??? Are you able to help me get home?

[James kelly @JamesExBAfan]

@British_Airways Sorry @British_Airways can't send you that info as you remove all evidence of my booking from your app! #bitwierd #whywouldyoudothat

[James kelly @JamesExBAfan]

@British_Airways Because I missed my outbound flight and I am already broke from having to pay for another flight.

[James kelly @JamesExBAfan]

@Tom3Kelly5 @British_Airways and @alex_cruz are ignoring me. I wonder if @easyJet @CJMcCall or @CraigKreeger from @VirginAtlantic abandon people.

[James kelly @JamesExBAfan]

@alex_cruz @British_Airways customer services say you don't have authority to reinstate my unfairly cancelled flight? #poorcustomerservice

[James kelly @JamesExBAfan]

@Magsdotkelly @britishairways @British_Airways @British_Airways told me nobody in the company has authority to reinstate flight? Sounds odd?! #noseniormanagement #poorcustomerservice

[James kelly @JamesExBAfan]

@Magsdotkelly @britishairways @British_Airways now selling my flight for £318 to other customers!

[James kelly @JamesExBAfan]

@Magsdotkelly @britishairways @britishairways now selling this flight to other customers for £318!

[James kelly @JamesExBAfan]

@Magsdotkelly @britishairways have abandoned me in Edinburgh. Cancelled my return flight as I missed my outbound. No contact and no refund.

[James kelly @JamesExBAfan]

@British_Airways have abandoned me in Edinburgh! #No way home! Cancelled my flight and have taken my money! Customer services doing nothing!

[James kelly @JamesExBAfan]

#britishairways cancelled my flight home. No refund! No contact! #nowayhome