James Lawrence

Customer Success Lead for Motif

[James Lawrence @JamesLBIM]

@VirginAtlantic Hi, I've booked a trip to California via Virgin. The return flight has a connection in Amsterdam. I can't pick a seat as the flight looks full. Have you put me on a fully booked flight?

[James Lawrence @JamesLBIM]

Come visit us in the DCW lounge for day 2 of #dcw25

[James Lawrence @JamesLBIM]

@manairport Hi, I've booked parking at T3 for the week but put the wrong return date in on the booking. It's the 26th not the 25th. I can't amend it anywhere. What's the protocol?

[James Lawrence @JamesLBIM]

@thetrainline Hi, my account is linked to an email which has now been deactivated. I can't seem to change my address in the app. I have an existing booking linked. If I sign out I won't be able to sign back in thus losing all bookings.

[James Lawrence @JamesLBIM]

@PplsPartnership Hi. I can't log into my account. I've tried three computers a phone and the app and the page resets each time.

[James Lawrence @JamesLBIM]

September was a crazy and very rewarding month!

https://t.co/y7G1EpupJH

[James Lawrence @JamesLBIM]

@EmiratesSupport Hi. I submitted a delay claim on the 23/4 and I am still yet to hear from you. It's nearly July.

[James Lawrence @JamesLBIM]

@British_Airways would be nice if I can use the online check in to save getting to the airport an extra hour or earlier tomorrow. Will online check in be resolved anytime soon?

[James Lawrence @JamesLBIM]

@askryanair Hi. I booked via Trip which I have always done and paid for seats with extra leg room. I've now found out you've blocked the booking and I've had to go through verification. What happens to the seats I've booked and why do you use Trip if this is the process?

[James Lawrence @JamesLBIM]

Not half bad this place called London

[James Lawrence @JamesLBIM]

@thetrainline Phew! Thanks. Panic set in there.

[James Lawrence @JamesLBIM]

@thetrainline I've booked a return from Lime St to Euston next week. Both journeys direct. The ticket from Euston to Lime St is split from Crewe? Why is this when I bought direct??

[James Lawrence @JamesLBIM]

This is a new one for me

[James Lawrence @JamesLBIM]

@virginmedia I've been waiting near 3 hours to speak to someone

[James Lawrence @JamesLBIM]

@ThreeUKSupport I would like to file a complaint. The link you sent was nothing but automated nonsense.

[James Lawrence @JamesLBIM]

@ThreeUKSupport Purchase link. Spoke with someone to confirm

[James Lawrence @JamesLBIM]

@ThreeUKSupport I was told my data passport was activated after waiting two hours in my hotel. As soon as I stepped outside I was charged £35. My bill is ridiculous and I simply can't afford it. I have proof of the chat.

[James Lawrence @JamesLBIM]

@sgygsz_ @justinhewelt @ThreeUKSupport @ThreeUK I need to escalate my issue. My bill is simply unaffordable due to terrible information. I am willing to take this to small claims if I have to. It's criminal.

[James Lawrence @JamesLBIM]

@ThreeUKSupport How do I escalate my issue? I simply cannot afford my bill and no one is taking responsibility for the incorrect information I was given.

[James Lawrence @JamesLBIM]

@ThreeUKSupport I have bought the data add on for my account. £5 this allows me to roam in UAE correct?

[James Lawrence @JamesLBIM]

@ThreeUKSupport Hi, your service simply isn't good enough. My bill has doubled due to this and if not resolved I am simply going to cancel the direct debit. Now do I speak to someone on the on the phone?