James Poston

[James Poston @JamesPo290]

@TMobileHelp @tim_norvell Copy/paste, Copy/paste, Copy/paste. Can the support account actually provide a real update like every other isp does? Is tmobile such a massive failure that they can’t do a simple status page with updates or just fucking tell us over twitter

[James Poston @JamesPo290]

@TMobileHelp @lindsay_ra13799 How about the support account actually provide updates? You telling people to go to fiber support is just a way for you to continue to hide away from updating this. You know almost every person doesn’t want to be on hold over 2 hours

[James Poston @JamesPo290]

@americanheadlin @TMobile Been down for almost 48 hours now

[James Poston @JamesPo290]

@msinger13 @TMobile @GetSpectrum I’ve done the same. @TMobileHelp @TMobile has been horrendous. This is probably the worst I’ve seen a company communicate and deal with their customers during an outage. 0 communication on what is causing it and when it’ll be back up. Instead it’s just lies

[James Poston @JamesPo290]

@status_is_down Yup, over 32 hours down now

[James Poston @JamesPo290]

@downdetector At 30 hours of being without internet

[James Poston @JamesPo290]

@Wirefly It’s been down since around 1:30 AM yesterday. We’re now at about 30 hours into this outage

[James Poston @JamesPo290]

@TMobileHelp I see y’all are going backwards. I was half up last night with some things loading and now we’re back to being fully down in SC. What is going on? Is ChatGPT not providing the correct solutions?

[James Poston @JamesPo290]

@bbishop1895 @TMobileHelp Yes there is an outage, they just refuse to admit it

[James Poston @JamesPo290]

@TMobileHelp @lorilove314 Stop telling people to call or dm. It’s obviously a massive outage that you need to nut up and admit to

[James Poston @JamesPo290]

@TMobileHelp @DaveNewkirk1 No you can’t. You just say to call the help desk

[James Poston @JamesPo290]

@TMobileHelp @shaborshki Why dm you when all you say is to call the number? How about admitting that you have an outage ongoing and giving a proper eta?

[James Poston @JamesPo290]

@TwistedFocus99 @TMobile @TMobileHelp Yeah @TMobileHelp will ask you to dm because they don’t want to admit they have an outage going on

[James Poston @JamesPo290]

@TMobileHelp Don’t tell people to dm you and then not respond. Why would we even need to do that? It’s obvious that is a larger issue and yall just want to make it seem like it’s not

[James Poston @JamesPo290]

@Valien @TMobileHelp Yeah, it’s a massive issue that is probably routing related. It’s multiple states. I’m fully down in Columbia SC

[James Poston @JamesPo290]

@TMobileHelp @shuttjo22 Stop telling people to dm you and actually address it publicly that you have a massive outage ongoing.

[James Poston @JamesPo290]

@americanheadlin @TMobileHelp Not just NC. I’m down in Columbia SC and I’ve seen people from FL, VA, and IL post that they are out as well

[James Poston @JamesPo290]

@TMobileHelp still no post or statement about this MASSIVE fiber outage? What the hell is going on over there?

[James Poston @JamesPo290]

@TMobileHelp hundreds of reports of routing/fiber issues since about 5 hours ago and no response from you? This is horrible