James Dance

Focusing on future-proofed tech strategy: understand how you and your company can augment current and future technologies to significantly move the needle!

[James Dance @James_AL_Dance]

Banks' Digital Transformations are driven by a hyperfocus on customer experience and innovation.

@IDC details new challenges are emerging with the move towards hybrid environments:

•3rd party risks
•Service levels
•Managing disruptions
•Security https://t.co/FkjP0ucSO2

[James Dance @James_AL_Dance]

Hear about the evolving company and consumer behaviours in our modern-day "phygital" environment.

@triciawang, Founder of @suddencompass and Technology Ethnographer will share how companies are using data not only to survive but to thrive.

@Dynatrace https://t.co/P6ox34LDOD

[James Dance @James_AL_Dance]

***A few takeaways from a @forrester and @thoughtworks study***

- Work with trusted partners
- Commit to continuous improvement
- Prioritizing the business
- Have a dedicated transformation budget

#Tech #Strategy #Transformation #Budget #CX #Agile https://t.co/SWBk8XPBH5

[James Dance @James_AL_Dance]

#Code should be your craft

Develop code and systems that reflect an inclusive culture

Do this with 2 initiatives:

1. Preventing new developments of exclusive access to services

2. Driving down existing instances of exclusive digital services

@Airbnb https://t.co/tfUAupVdsf

[James Dance @James_AL_Dance]

Process

Run discovery > Identify pain points > Breakdown silos (where necessary) > Standardise practices (where possible) > Identify opportunities for scale

Outcomes

- Improve customer value prop

- Optimise your bottom line with automation

@McKinsey https://t.co/ypUsSCYADx

[James Dance @James_AL_Dance]

Working with customers = better product value fit

Always lead with the notion of human-centric technology

With this IKEA achieved:

- High growth for eCommerce which went from 7% of revenue to 31% in 3 years

@IKEA @HarvardBiz

#Digital #Tech #CTO #Data https://t.co/JoogT42lvR

[James Dance @James_AL_Dance]

#Adaptive #Business models = #Resilient business models

Companies must build on top of what they already have (#Brownfield development)

Companies need to create new pathways for value (#Greenfield development)

@Deloitte

#Evolve #Adapt #Optimise https://t.co/eKVx9zzlQU

[James Dance @James_AL_Dance]

2010s = gig economy

2020s = convenience economy.

Personalisation is on the rise and with this comes simplified digital customer journeys - optimising conversion rates and fulfilment models for specific customer brackets (personas)

@ForbesTech

#CX #Tech https://t.co/1CEo0LBYRa

[James Dance @James_AL_Dance]

2010s = gig economy

2020s = convenience economy.

Personalisation is on the rise and with this comes simplified digital customer journeys - optimising conversion rates and fulfilment models for specific customer brackets (personas)

@ForbesTech

#CX #Tech https://t.co/6oRNBhVrnF

[James Dance @James_AL_Dance]

- Leveraging collective thought
- Think creatively and "out of the box"

Two of many learnings @pfizer CEO Albert Bourla describes in this fascinating article he authored, describing how Pfizer developed a Covid-19 vaccine in record time.

@HarvardBiz https://t.co/GZdxHDml7a

[James Dance @James_AL_Dance]

How do we make it easier for customers to understand and evaluate our offerings?

A powerful question that organisations battle with on a daily basis.

Good insights/examples to help navigate the road towards optimising customer journeys.

@HarvardBiz https://t.co/9agjEtrBLH

[James Dance @James_AL_Dance]

We have adapted our work & personal lifestyles due to #Covid

Creating new #Business #Opportunities as daily experiences and journeys have changed

#CEOs expect economic growth driven by #Digital #Transformation, #AI #Technology and #Activism

@VentureBeat https://t.co/Zam9lXd7R2

[James Dance @James_AL_Dance]

Come to @Dynatrace 's #AWS virtual Jam session to learn about how your peers and industry experts are leveraging AI and Automation to accelerate and simplify digital transformations.

DM me for details!

#Strategy #AI #Automation #Dynatrace #Transform https://t.co/ahOKikq0qk

[James Dance @James_AL_Dance]

@McKinsey outlines how organisations need to adopt concrete and dynamic frameworks to manage AI risks. The approaches enable organisations to pinpoint and prioritise these risks as part of a holistic long-term and systematic strategy.

#Tech #Strategy #CTO https://t.co/qSugEvXP4s

[James Dance @James_AL_Dance]

#Digital is no longer a "nice-to-have"; it is a "must-have."

- Customers demand it
- Workforces demand it

The "Digital Gap" is growing as companies are #Accelerating #Cloud #Adoption and reinforcing digital #Competitive #Advantages.

@FinancialReview https://t.co/zrHrcoRW3a

[James Dance @James_AL_Dance]

@Dynatrace #Technology Strategist Dr. Peter Putz presents three key reasons why gaining observability into #Kubernetes environments is so difficult, along with ways organizations can overcome these #Challenges.

#Tech #Strategy #Cloud #Microservices https://t.co/4uzpsg5xiO

[James Dance @James_AL_Dance]

How would you rank these #Strategic #Objectives?

In pursuing an #Agile #Transformation, #CEOs and #CIOs can find common ground in five #IT shifts that can enable traditional players to compete with #Digital #Disrupters.

#Tech #Strategy #Prioritisation https://t.co/sjvT3WwZQT

[James Dance @James_AL_Dance]

If you've ever wondered, "what are the hallmarks of an actual digital transformation superstar," this article from @4enterprisers highlights four key traits.

#DigitalTranformation #Digital #Transformation #Strategy #Insight #Quality https://t.co/3KM6g5ZQRj

[James Dance @James_AL_Dance]

Interesting findings from @McKinsey - its annual #IT #Strategy survey shows how #Technology investments prove their worth, especially at companies making more tech-based changes and bridging more of the technology-business divide.

#Transformation #Insight https://t.co/xVaneGj97W

[James Dance @James_AL_Dance]

@Gartner_IT recommends that leaders #Adopt 3 default #Behaviors to become more #Agile. Each behavior has 3 sample #Hacks to get started.

I recommend to test, iterate and adapt these hacks to see what works for you and your organisation.

#Strategy #Tech https://t.co/SqqDhCvZP2