Janie

👩‍💻 product manager in health & civic tech. charm city living.🌟 views my own.

[Janie @JanieT_C]

@MDOTMTAHolly @whitmachillean FYI @MDOTMTAHolly when I called that number I was put on hold and rerouted twice to different desk. Hard to follow which. Ultimately I was told to call 410-697-2212 because the person said they do not refund tickets

[Janie @JanieT_C]

@frnfu98 That’s the upside! Great point! 😂

[Janie @JanieT_C]

This has been fun.

[franciscojfuentes @frnfu98]

@mtamaryland After 3 hours on MARC train 419, passengers were transferred. Fingers crossed.

[Janie @JanieT_C]

@frnfu98 😭

[Janie @JanieT_C]

https://t.co/hGHIOnsJZQ

[Ashley Mayer @ashleymayer]

For perhaps the first time in my career in tech, I'm feeling quite smug about my degree in English 😅

[Janie @JanieT_C]

Major problem is gov tech & websites, which need more user friendly design and to promote more auto-renewals on the backend: “More of the burden of enrolling for government services should be on government, not on the vulnerable families the government is supposed to help.”

[Janie @JanieT_C]

Nearly 7 million people legitimately eligible for Medicaid are estimated to get dropped due to the bureaucratic “obstacle course” to renewals.

[Catherine Rampell @crampell]

The Great Medicaid Purge begins this weekend. https://t.co/mDzanb1xt7

[Janie @JanieT_C]

Here for this.

[Dr. Dana Suskind @DrDanaSuskind]

Parents and caregivers—the steward's of our nation's future—are scared, exhausted, and isolated.

AARP galvanized—and changed the lives of—marginalized seniors.

Parents need a similar revolution.

Thanks to @TheAtlantic for publishing my essay.
https://t.co/tmVk55ZmhZ

[Janie @JanieT_C]

@bmorejadu @Renew_Baltimore @odetteramos @mdeconomy Yes that is the missing piece for me as well. Curious their thoughts here.

[Sahil Bloom @SahilBloom]

The Feynman Razor

Complexity and jargon are used to mask a lack of deep understanding.

If you can’t explain it to a 5-year-old, you don’t really understand it.

If someone uses a lot of complexity and jargon to explain something, they probably don’t understand it.

[Janie @JanieT_C]

@hemal https://t.co/XdCEOLaj89

[Amy Gleason @ThePatientsSide]

I love explaining how things work in healthcare to software engineers new to healthcare. One yesterday said, oh this looks like 1995!

[Adam Grant @AdamMGrant]

Criticizing is fast and easy. Creating is slow and difficult.

The two hours you spent on a book or movie usually took two years to produce.

Anyone can tear down someone else's work. The true test of insight is whether you can help them improve it or build something of your own.

[Janie @JanieT_C]

@sharmajis_kid

[Janie @JanieT_C]

"There are many parts of private sector experiences and their metrics of success that are not the right templates or baselines for government agencies." Lots of great points here, especially as we try to infuse product mindsets & methods across CMS.

[Janie @JanieT_C]

@sabiaprescott @NewAmericaEd @campaignfuture Congrats Sabia!

[Janie @JanieT_C]

@shreyas Facts.

[Jennifer Pahlka @pahlkadot]

Biden's new Excecutive Order on CX gets the framing right. It's not about tech; it's not about policy. It's about government programs delivering for people at key times in their lives. https://t.co/lE6D3SNINM

[Janie @JanieT_C]

Yesssss. Great analysis highlighting the reality of implementing complex policy with tech — all the tensions + competing incentives of bureaucratic actors

[Jennifer Pahlka @pahlkadot]

Executive orders aren't magic, and the one Biden issued today is no exception. But there may be some magic in this one. It's seeing government services through the eyes of the people who use them. My hot take on today's CX EO: https://t.co/qn2taNDssK