Jason Friel

QUB ▪️Music Technology & Sonic Arts 🎶 Donegal | Belfast

[Jason Friel @JasonFriel11]

@1980smya We haven’t left hotel yet and wondering if we should bother trying to get in now… any updates appreciated

[Jason Friel @JasonFriel11]

@_z_boy Is it still closed?

[Jason Friel @JasonFriel11]

@dublin_express Are buses going to Belfast this evening? If so which stop?

[Jason Friel @JasonFriel11]

@AerLingus I have a separate case outstanding. I have messaged you the case number. Please advise urgently

[Jason Friel @JasonFriel11]

@AerLingus No contact from Aer Lingus regarding my case in over a mont despite numerous attempts to get in touch!? Can you please reply?

[Jason Friel @JasonFriel11]

@AerLingus Linda in your call centre just hung up on us again. Unwilling to help! This is a disgrace

[Jason Friel @JasonFriel11]

@AerLingus still waiting on reimbursement for cancelled flight from Nice and a response to a separate complaint from a flight in July. Nobody is responding via chat and customer support hung up on me when I called.

[Jason Friel @JasonFriel11]

@AerLingus Please reply to my DM. I’m waiting on a response to two open cases with your customer team

[Jason Friel @JasonFriel11]

@AerLingus 5 hours waiting to be connected to an agent via DM. Can someone reply?

[Jason Friel @JasonFriel11]

@AerLingus please answer your phones or reply to your DMs. Stuck in Nice with no advice on what to do!!!

[Jason Friel @JasonFriel11]

@SimonDeane1 @AerLingus Have had texts instructing to book own accommodation and to keep receipts for expenses so assuming that @AerLingus will reimburse

[Jason Friel @JasonFriel11]

@SimonDeane1 @AerLingus Working on the assumption that they’re going to cover accommodation and food expenses until Friday, and reimburse for the newly booked flights

[Jason Friel @JasonFriel11]

@SimonDeane1 @AerLingus We’ve booked new flights back with Aer Lingus on Friday and will be requesting a full refund. Got a text to contact Aer Lingus to discuss alternatives and spent 3 hours on hold before they cut us off. Awful service

[Jason Friel @JasonFriel11]

@conneelyp1 @DonnellyTroy @AerLingus @AerLingus nobody at Nice airport to help. We’re not able to leave the departure lounge and are without our checked bags!!!!

[Jason Friel @JasonFriel11]

@DonnellyTroy @AerLingus Thank you! Much appreciated

[Jason Friel @JasonFriel11]

@claudiewaudie @DonnellyTroy @AerLingus Oh god. Sounds horrific! Impossible to get any answers from Aer Lingus. App still says our flight is on time (supposed to be in the air 2 hours ago) 🙃

[Jason Friel @JasonFriel11]

@HannahOMara1 @AerLingus Update from Aer Lingus finally

[Jason Friel @JasonFriel11]

@HannahOMara1 @AerLingus We’re also on this flight, no updates from @AerLingus. Seems like the 11am Dublin-Nice flight hasn’t left Dublin yet…

[Jason Friel @JasonFriel11]

@DonnellyTroy @AerLingus We’re sitting in Nice for the 15:20 flight back to Dublin. App says flight is on time…. currently 16:35 and still in the airport. No updates or communication from Aer Lingus. Do you know if the 11am flight has taken off yet?

[Jason Friel @JasonFriel11]

@AerLingus seriously, where is this flight? Your app says the flight is still on time but we’re still sat in the airport with no update, 30 minutes after it should have taken off??

[Jason Friel @JasonFriel11]

@AerLingus what is going on with EI545? Aer Lingus app says on time but no staff at check in gate in Nice. Flight radar showing the plane hasn’t departed Dublin?