Jason Haas, Ed.D.

NCCSA Executive Director | Educational Assoc Mgmt, Project/Task Mgmt, Ed Leadership, EdTech, Change Mgmt | Ed.D. in ED Leadership

[Jason Haas, Ed.D. @JasonHaas]

X Support is essentially a Level I complaint line. They have no authority to resolve issues. Calling in is not much better, as the representatives often cannot effectively communicate in English. The Executive Response Group is the only department that appears to have the authority to help, but unfortunately, their response times are extremely slow.

[Jason Haas, Ed.D. @JasonHaas]

@ms4cy @CViewer12329009 @AskCiti Yes. For me, I could not setup until my card came in. Initially, all I needed was the bill, who to pay, and what I owed. I had to file two cases with the CFPB before I could get some real help. As of yesterday, hopefully I'm good now (took a month, a tons of issues)..

[Jason Haas, Ed.D. @JasonHaas]

@CenturyNCEAsx2 I believe there are thousands of customers like us. Long time @Barclays customer and despise @Citibank. Horrible customer service. Submit to @OIGFedCFPB . That will help a little, but their Executive Response Unit is just as bad - but at least they speak English.

[Jason Haas, Ed.D. @JasonHaas]

@EmbezzlingErika @AmericanAir @Citi Totally agree. Same issue here. Probably spent 15-20 hours in this. @Citibank has the worst customer service I've ever seen.

[Jason Haas, Ed.D. @JasonHaas]

@RyanHigginsUS @NotNicholasGurs

[Jason Haas, Ed.D. @JasonHaas]

@MishaalRahman I believe I've been on every beta/developer (back in the day) that Google has done. They certainly have a refinement cadence that everyone gets used to. I know these are beta builds, but I have to agree with many other posts that this was one of the rougher ones I've installed.

[Jason Haas, Ed.D. @JasonHaas]

@grd267 @pixeluibygoogle My notification shade doesn't even pull down half the time now.

[Jason Haas, Ed.D. @JasonHaas]

@pixeluibygoogle I agree. Instead of continuing to refine, this was definitely a step backwards.

[Jason Haas, Ed.D. @JasonHaas]

@CViewer12329009 @AskCiti Unfortunately, that doesn't work for everyone. When I enter my information I'm one of the ones that an error comes up and says I can't up an account till my card comes in. They said that error does not show for everyone but it does for me and many others. So dumb.

[Jason Haas, Ed.D. @JasonHaas]

@mdperlman @AskCiti They hear the frustrations but have no fixes. Why not allow users to open accounts before the care comes? Why take 2 months to mail a card? I get @USPS is horrible, but 6-8 weeks to get a card/transfer an account is inexcusable.

[Jason Haas, Ed.D. @JasonHaas]

@CViewer12329009 @AskCiti How did you get it resolved? I still can't open an account because my new card is 6-8 weeks out, you still have no clue what your balance is, who to pay, my Google Wallet has already setup a new virtual card but there is no 4 digit pin so purchases are being declined. Terrible.

[Jason Haas, Ed.D. @JasonHaas]

@alamb @Citibank Good luck with this journey. 50 tweets, a few emails, 2-3 phone calls to people that can't speak English, and a complaint file to CFPB is where I'm at. Worst transition I've ever seen. They will lose thousands of customers they frankly never had.

[Jason Haas, Ed.D. @JasonHaas]

@AmericanAir @eroete That has nothing to do with me, but this is not normal wear and tear. Did you actually say, "Our baggage team carefully reviews these situations." 😂 Have you perhaps seen how your typically baggage team loads luggage? Do the right thing.

[Jason Haas, Ed.D. @JasonHaas]

@RepJackKimble I believe this is a joke.

[Jason Haas, Ed.D. @JasonHaas]

@RaklGps @AskCiti @AmericanAir I experienced the same thing. @AmericanAir how much did @Citi pay you to take away Barclay customers. Do you have any other banks that honor Advantage programs. I've been a Barclay customer for 20 years and already despise Citi. Worst customer service ever.

[Jason Haas, Ed.D. @JasonHaas]

@mdperlman @CViewer12329009 @Citi @AskCiti @jane_fraser Contact CFPB and file a complaint. That's the only thing that will get their attention. They are honesty horrible.

[Jason Haas, Ed.D. @JasonHaas]

@mdperlman @Citi @AskCiti @jane_fraser Totally agree. I've wasted probably 20 tweets, three phone, three emails, and a complaint to @OIGFedCFPB. Worst transition I've ever seen. As soon as my card comes in, I'll be canceling this. I was a @Barclays customer for 20+ years and I'll be leaving Citi.

[Jason Haas, Ed.D. @JasonHaas]

@CarlWard75238 @KeepingItHeel 😂 this is UNC basketball bud.

"Jerry Stackhouse was the head men’s basketball coach at Vanderbilt University from 2019 to 2024, finishing with a 70–92 overall record over five seasons. He was dismissed in March 2024 following a 9–23 season, never reaching the NCAA Tournament."

[Jason Haas, Ed.D. @JasonHaas]

@BarclaysBankUS Thank you, but see previous post. You guys can't do anything and will just say the account has been transferred to @Citibank. Just don't like the way you guys left customers hanging. One of y'all should be able to send a bill, where the payment goes, etc. Horrible service.