Jason Lachter

[Jason Lachter @JasonLachter]

@YodelOnline order no. 87W874203674A
Last scanned apparently on the 2nd May. You promised an update on a manual depot search by yesterday. Still no update and still no delivery.
Losing faith by the minute! Can you update me on this order asap.
#CustomerServiceFail #yodel

[Jason Lachter @JasonLachter]

@ASOS order no.766049414 paid for guaranteed delivery (delivery on 30/08/2022). #Evri stated it would be delivered between 18:00-19:00 yesterday and did not arrive. Your site provides no real updates and your live-chat is not functioning. What are my options?

[thortful @thortful]

MPs! Buying leaving cards on expenses?
Save taxpayers' money with 20% off thortful leaving cards! Just use the code: BIGDOG (ps. this code is real)

[Jason Lachter @JasonLachter]

@Marshall_VW I’ll just leave this here… #Volkswagen #customerservice @UKVolkswagen

[Jason Lachter @JasonLachter]

@DXdelivery item arrived 4 hours after your estimated time. To quote your delivery guys as a public service announcement for your company... ‘don’t trust the text messages with the times. They’re always wrong and we always get loads of complaints’
#SlowClap #customerexperience

[Jason Lachter @JasonLachter]

@DXdelivery you sent me a text this morning with a DX2Man delivery time of 7:00-8:55 and no tracking number. Your phone line won't assist without a tracking number and nobody seems to be working on your LiveChat on site. Can you help????

[Jason Lachter @JasonLachter]

Worth staying up for! #UFC257

[Jason Lachter @JasonLachter]

#SellingSunset is about a pair of midget twins who own an estate agency, hire porn stars to work for them, and nobody ever sells a house

[Jason Lachter @JasonLachter]

@TeamKnowhowUK @carry_on_connor This will be the 10th DM I've sent you! Just look at your DM's! It has all my details, case number and contact info there and I've been waiting weeks for a response and contact from your 'Finance Department'. Come on, this has got to be some sort of joke!

[Jason Lachter @JasonLachter]

@TeamKnowhowUK @carry_on_connor This is absolutely not correct. I have received no cheque and will have, subsequently, not cashed it in my name. My bank has no record of this and you have not yet provided me with any information to follow this up. Where is the link????

[Jason Lachter @JasonLachter]

@sharkinjeans1 @TeamKnowhowUK @geofffox14 @BBCWatchdog To confirm my bank have no knowledge of a cheque from them cashed in my name. @TeamKnowhowUK are refusing to get in touch with me to confirm where it was cashed, who cashed it, etc. either they’re complicit with cheque fraud or lying about sending in the first place. Total #scam

[Jason Lachter @JasonLachter]

@TeamKnowhowUK @djtintinfds @patricklogue Told me my refund was posted to me & cheque was cashed in my name 2 months ago. Never received a cheque to cash! They refuse to get back to me on what is basically fraud. Chantelle promised me their finance team would get back to me in 24 hours... That was 2 months ago 😂

[Jason Lachter @JasonLachter]

@TeamKnowhowUK Thanks, appreciate someone actually getting back to me, but this is so vague considering the severity of the situation & 4 months without resolve. I've given contact details many times, as requested, so could someone in your finance/fraud team please contact me asap, as promised

[Jason Lachter @JasonLachter]

@TeamKnowhowUK Update: Managed to get through to someone in a different department. I think her name was Pat but her headset seemed to be playing up. She you advise staff just to put people back through to the main switchboard. Getting some great insight here!
#Whistleblower

[Jason Lachter @JasonLachter]

@sharkinjeans1 @TeamKnowhowUK @geofffox14 They claim to have sent me a refund cheque 3 months ago and told me the cheque has been cashed in my name. I’ve never received a cheque, they refuse to get back to me, tell me what bank the cheque was cashed, etc. The whole company is a sham. Glad @BBCWatchdog are taking notice

[Jason Lachter @JasonLachter]

@sharkinjeans1 @TeamKnowhowUK @geofffox14 3 hang ups today. But got some info. A call centre employee said they're told to send you back to the main switchboard when 'transferring to another department' or just hang up if they can't answer answer. Another employee told me to take out an Action Fraud case against them!!

[Jason Lachter @JasonLachter]

@TeamKnowhowUK update: got back through to Tim who said he would transfer me over to the right person. Sent me back to the main switchboard
#Genius #employeeofthemonth #SCAM

[Jason Lachter @JasonLachter]

@TeamKnowhowUK
- 3 months of disputes
- 3 months of lies
- Non-compliance to a fraud case
- Been hung up on by Tim in your call centre
- 3 months of waiting for someone to get back to me
#SCAM #badcustomerservice #fraud

#JoeLycettsGotYourBack surely you're onto these guys?

[Jason Lachter @JasonLachter]

@TeamKnowhowUK Don't hold your breath! @TeamKnowhowUK are a total scam. 4 months of lies and lack of responses. They clearly have an outsourced Customer Service Team who can't do anything. One of their own employees suggested i take out a fraud case against them! Absolute disgrace!

[Jason Lachter @JasonLachter]

@michellev83 @curryspcworld @TeamKnowhowUK @MartinSLewis Don't hold your breath! I've been waiting over 3 months for a resolution! Their own employee even suggested I raise an action fraud case against the company! Absolute #scam