Jay Cocorullo

Home of #cocothumbsup - Fla native, UF Alum/Fan, Love Disney, all things Tiki and, most of all, love my beautiful wife and 2 sons. Opinions are mine

[Jay Cocorullo @JayCocoFL]

@JetBlue Gonna hit an hour soon… still trapped on this JetBlue plane as BOS

[Jay Cocorullo @JayCocoFL]

WTF @JetBlue - this is now the second flight in a row that has landed, pulled into the gate and sat because of “jet bridge issues”? And at 2 different airports!

[Jay Cocorullo @JayCocoFL]

30 mins sitting at the gate and counting. @JetBlue won’t let us off the plane!

[Jay Cocorullo @JayCocoFL]

@WIDTTF @RepBrianMast I’d vote for @WIDTTF

[Jay Cocorullo @JayCocoFL]

After almost 2 months,
zero compensation for replaced items, and less than the minimum communication from @lufthansa our “misplaced” suitcase arrived at our doorstep at 2am. We had given up hope but I wanted to recognize that it finally found its way to us.

[Jay Cocorullo @JayCocoFL]

@Lufthansa_USA Thank you for responding. I would just appreciate some kind of acknowledgment that my claim was received and was in process.

[Jay Cocorullo @JayCocoFL]

Spoiler alert, still no bag… been lost 6 weeks now. And super fun that there hasn’t been any response from @lufthansa @Lufthansa_USA at all! They told me to fill out the lost bag form, did that 2 weeks ago and nada. Sadness for my poor lonely bag.

[Jay Cocorullo @JayCocoFL]

@GretchenHanson @Lufthansa_USA @lufthansa Recruiting in a sarong… perfect!!!

[Jay Cocorullo @JayCocoFL]

For those scoring at home… day 14 and still nothing from @Lufthansa_USA @lufthansa about my lost bag. Only advice I got was to call the Edinburgh airport myself. #unhelpful #findmybag

[Jay Cocorullo @JayCocoFL]

@GretchenHanson @Lufthansa_USA @lufthansa I’m now the proud owner of Scottish undies and jeans! 🙋🏻‍♂️

[Jay Cocorullo @JayCocoFL]

@GretchenHanson @Lufthansa_USA @lufthansa Oh, but it was!!! Our bag was lost on our flight from florence to Edinburgh… we had to go 2 weeks on vacation without it 😔😔😔

[Jay Cocorullo @JayCocoFL]

@GretchenHanson @Lufthansa_USA @lufthansa Nada!
@lufthansa @Lufthansa_USA told me today that it is gone… didn’t really seem to care or want to really look for it. But won’t help with compensation 😔

[Jay Cocorullo @JayCocoFL]

So here we are… 2 weeks later and no one can tell me where oh where my list @lufthansa suitcase is!

[Jay Cocorullo @JayCocoFL]

Has @lufthansa customer service written back? Nope, not at all!

[Jay Cocorullo @JayCocoFL]

Then @lufthansa baggage (un)help line tells me to email customer service (but I can’t call them).

[Jay Cocorullo @JayCocoFL]

I call the airport and guess what they tell me? They tell me to call @lufthansa

[Jay Cocorullo @JayCocoFL]

I call the @lufthansa baggage call line and they tell me to call Edinburgh airport…

[Jay Cocorullo @JayCocoFL]

The real question is, will I ever see my bag again? @lufthansa it has been 2 weeks and no one can tell where it is.

[Jay Cocorullo @JayCocoFL]

@FrontierCare

[Jay Cocorullo @JayCocoFL]

We can all agree that @FlyFrontier is by far the worst ever, right? First canceled original flight home, moved us a day earlier with a connection, now inside of a week they changed our connection to leave before we land and have given us zero reasonable options to get home.