I have no reason to believe Bruley is being anything but truthful. And listening to him describe how people are being treated, in an area I know quite well, should anger every damn person in this country, regardless of your political allegiance.
@darynakulya@irentdumpsters @andy_wlker @NathanABinford@brianbeers@LoganARobison Main phone line —> 1 for quotes / 2 for scheduling / 3 for billing.
Trigger based on call transcript creation after being routed to sales. Same idea would apply to a differently written coach prompt for scheduling or billing.
It’s no surprise that everybody hates their home warranty provider.
As a contractor - we refuse to work for them.
Why?
Their singular objective is to collect homeowner premiums, and pay out as little as possible in claims.
To this end, they hire the cheapest contractors who are instructed to find the lowest cost solution (not the best solution) to your problem.
Which means poorly trained, poorly compensated, and poorly equipped trades people will be handling your warranty claim.
If you are a contractor, run from this type of work.
If you are a homeowner: find a trustworthy, high-quality contractor and hire them directly.
@rossiadam Thanks Adam. The regulation burden is very real. We need relief and it is part of what keeps me strapped to an operator chair instead of working on the business.
For this one, if we’re going to do it, I do think the economics were structured well for SMBs.
The service windows and maintenance are challenging. With either a sub or employees, you still have to be ready to go do it yourself until there are layers of excess equipment and trained staff.
Flat rate contracts are your friend and foe. If you need something to do at 3am during snow season to cover the seasonal revenue gap, it’s out there.
@darynakulya@OpenPhone Industry specific CRM. We push new records to OP thru Zapier.
If that future “CRM” can do stuff like give me insights on our customers, help convert more leads and assess sentiment — I’m game.
Will DM re insights.
Hire veterans.
We’re not doing enough to help these incredible men and women transition back to civilian life.
Especially those with leadership experience.
They’ll supercharge your business.
@JaredDHardin As a factor of revenue, I’ve paid 0.05x - 0.5x on opportunities in this type of range.
The higher end has been revenue-based earn outs.
The lower end has been a check in full upfront.