Jeff

[Jeff @JeffEcomm]

@EcomParker Fake, this is not your picture - scammer 😂

[Jeff @JeffEcomm]

@tobi @ecomlegend @Shopify @harleyf @ShopifySupport @ShopifySupport @tobi We submitted full proof of legitimate operations (orders, tracking, CS, refunds) and still get no meaningful response. our complete cashflow blocked~400 orders cannot be delivered, withdrawals continue. This is not reasonable.

[Jeff @JeffEcomm]

@ShopifySupport We submitted full proof of legitimate operations (orders, tracking, CS, refunds) and still get no meaningful response. $73k+ held (+ ~$8k on hold), ~400 orders blocked, withdrawals continue. This is not reasonable.

[Jeff @JeffEcomm]

@ecomlegend @Shopify @harleyf @ShopifySupport unbelievable, last week they put down 5 stores of mine and holding all my cashflow. Meanwhile i need to pay dutch taxes, fulfill orders, pay my team and last but not least i also have a family to feed. provided 40 page PDF file showing we are a legit business. No help at all.

[Jeff @JeffEcomm]

@ShopifySupport @Shopify Despite submitting detailed proof of legitimate operations, $73k+ remains held (+ ~$8k on hold) while withdrawals continue. ~400 orders blocked. This is disproportionate. Requesting urgent review and partial release rather then standard email returns.

[Jeff @JeffEcomm]

@ShopifySupport A full 120-day hold of $75k on hold while still debiting refunds from our bank is unreasonable. ~400 orders are blocked. This is increasing risk, not reducing it. Partial release with reserve is a fair solution.

[Jeff @JeffEcomm]

@ShopifySupport @Shopify @harleyf Still no response going into the weekend while $80k+ is held and withdrawals continue from our bank? ~400 orders remain blocked. This needs urgent attention.

[Jeff @JeffEcomm]

@agmjakey @harleyf @tobi @ShopifySupport going trough the same stuff, no reply or assistance for the last 4 days.

[$ @agmjakey]

One of my stores was terminated in the last 24 hours

Less than 1% cb rate with alerts, processed approx 800k and 9 months old.

Can’t access any of the recent orders to fulfill or anything

Need help asap for a review

Appeal submitted already!

@harleyf @tobi @ShopifySupport

[Jeff @JeffEcomm]

@Jendor_pro @ShopifySupport @Shopify Hi Jendor,

i have my own legal team thats going to handle this case.

Thanks for your offer to help.

Jeff

[Jeff @JeffEcomm]

@ShopifySupport @Shopify $73k+ held + ~$8k on hold while refunds are still debited = double exposure. ~400 orders stuck. CB <0.5%. No response to emails.

[Jeff @JeffEcomm]

@ShopifySupport @Shopify Over a week on hold, 3+ days no response. $73k+ held + ~$8k on hold while refunds are still debited. ~400 orders stuck. We’ve reached out multiple times daily and proposed solutions — no response or assistance.

[Jeff @JeffEcomm]

@ShopifySupport @Shopify Nothing received, no answers on my emails.

[Jeff @JeffEcomm]

@ShopifySupport @Shopify 120-day hold on $80k+ with a <0.5% CB rate makes no sense—especially while refunds are still pulled from our bank. ~400 orders can’t move forward. This policy is creating the very chargebacks you claim to prevent. Escalate this.

[Jeff @JeffEcomm]

@ShopifySupport Nothing received, no answers on my emails.

[Jeff @JeffEcomm]

@ShopifySupport $73k+ held + ~$8k on hold while refunds are still debited from our bank. ~400 orders stuck. We’ve escalated via email but received no response. This is increasing risk, not reducing it.

[Jeff @JeffEcomm]

@Richardfqcb @Shopify @ShopifySupport @harleyf yes, i am taking legal action currently.

[Richard @Richardfqcb]

@JeffEcomm @Shopify @ShopifySupport @harleyf Crazy, they just reply to posts too rather than replying in dms

[Jeff @JeffEcomm]

@ecomikeee @ShopifySupport Same here. We’re dealing with $73k+ held + ~$8k on hold while refunds are still debited from our bank. ~400 orders stuck. It’s putting huge pressure on operations and customers. after 7 days it got disabled completely and they took and hold all the money.

[Jeff @JeffEcomm]

@LLinh35372337 @isthinking @Shopify Same here. We’re dealing with $73k+ held + ~$8k on hold while refunds are still debited from our bank. ~400 orders stuck. It’s putting huge pressure on operations and customers.

[Jeff @JeffEcomm]

@Richardfqcb @Shopify @ShopifySupport @harleyf Same here. We’re dealing with $73k+ held + ~$8k on hold while refunds are still debited from our bank. ~400 orders stuck. It’s putting huge pressure on operations and customers.