A great perspective from Nora on where emergency communications is heading.
As NG9-1-1 continues to evolve, the network is doing more than just moving calls. It’s becoming a critical part of how ECCs operate, coordinate, and respond.
Connecting call handling directly to that environment isn’t just a technical shift — it’s a meaningful step toward reducing complexity and improving how agencies work together.
When the Network Becomes the Platform
https://t.co/XYXZdcNTQj
#NG911 #EmergencyCommunications #PublicSafety #NextGen911 #WhenEveryConnectionCounts
I love seeing the wave of innovation hitting 9-1-1 — real-time transcription, translation services, call recording enhancements. These tools have real potential to save lives and help telecommunicators do their jobs more effectively.
But here's what I'd encourage every PSAP director and IT manager to ask before signing on: Where does the data go?
Many of these solutions route audio, text, and caller information through cloud platforms and third-party servers. Some use that data to train AI models. Some store it in environments that may not meet CJIS security requirements. And in many cases, the PSAP doesn't fully realize it's happening.
We're talking about some of the most sensitive conversations imaginable — people in their worst moments, sharing medical information, locations, descriptions of crimes in progress. That data deserves the highest level of protection.
Before you deploy, ask the hard questions:
Where is the data processed and stored? Is it used to train models or shared with third parties? Does it meet CJIS, HIPAA, and your state's data retention requirements? Who owns the data — you or the vendor? What happens to it after the call ends?
Innovation in public safety is something we should absolutely embrace. But not at the cost of the trust communities place in 9-1-1. Do your due diligence. Read the fine print. Protect your callers.
An effective NG911 system is one of the most critical public safety tools for any state. The best way to ensure success, fiscal responsibility, and innovation is through a full, open, and competitive procurement process. When projects of this magnitude are sole-sourced or stick with incumbent vendors despite years of documented delays and failures, it puts public safety at risk and wastes taxpayer dollars. California deserves a transparent process to get the best possible solution. #caloes #ng911
My prayers for a speedy recovery are with the Suffolk County police officer who was shot and injured in the line of duty today. This is a sobering reminder of the risks our officers take on behalf of all who they keep safe. I’m always grateful for their selfless service. #CopsCountPoliceMatter
https://t.co/G0dGiJL98z
This morning, I had a productive discussion with the team about the texting protocol RCS, focusing on how we can seamlessly integrate this into the 9-1-1 workflow.
In public safety, we don't need to reinvent the wheel; we can leverage proven, scalable technologies and easily implement them into our existing tools. At my company, we are committed to offering straightforward solutions and positioning ourselves as thought leaders in this space.
Looking forward to driving innovation in public safety!