Jen Clare

Service Delivery Director
Lumo

[Jen Clare @JenClare20]

Proud!

[Lumo @LumoTravel]

🎉We're proud to be named Best Small Employer at the Proud Scotland Awards 2026!🏆

This recognition celebrates our ongoing commitment to creating an inclusive workplace where everyone feels valued, respected and empowered to be themselves.

As Pride Month begins, we're also delighted to be supporting even more Pride events, including Glasgow Pride, Stirling Pride, Edinburgh Pride and Pride in Gateshead.

A huge thank you to our colleagues, partners and communities who help make Lumo a welcoming place for all 💙🚆

👉Read more: https://t.co/jkEcwFb4ku

[Lumo @LumoTravel]

⚠️Customer Service Update: Our West Coast service will be operating as planned today, Tuesday 2ndJune 2026.

Thanks to our partners at @AlstomUK for working hard to rectify the issue which meant we were unable to operate services yesterday. Live information can also be found on our website.

[Jen Clare @JenClare20]

@SnappitysnapsP @LumoTravel Thanks for the feedback, as with all forms of disruption days there’s loads of points we review I’ll make sure we bake this into our review of today’s events. Thanks for the helpful prompt that’s appreciated. Again, apologies, the team is doing their best to help customers

[Jen Clare @JenClare20]

Huge apologies to those @LumoTravel customers affected by today’s cancellations, the teams working extremely hard behind the scenes to get things sorted but it’s not lost on any of us, least of all me, how impactful these things are for our team and customers. Sincere apologies!

[Lumo @LumoTravel]

⚠️ Due to a train fault, the following services are cancelled:

08:50 #Stirling to #LondonEuston, due 15:00.
Limited ticket acceptance is also available on Avanti West Coast 09:36 #GlasgowCentral to #LondonEuston service.

16:36 #LondonEuston to #Stirling, due 22:32.
Limited ticket acceptance is also available on Avanti West Coast 16:30 & 17:30 #LondonEuston to #GlasgowCentral services.

🎫 Customers are advised that tickets are valid for travel on Lumo East Coast services from #Edinburgh.

ℹ️ Live journey updates: https://t.co/Ozj3Kqotc8

🎫 If you have been delayed by 30 minutes or more, you may be able to claim Delay Repay compensation for your journey. Visit https://t.co/L1VE8YYw2K for more information.

We apologise for the disruption to your journey today.

[Jen Clare @JenClare20]

@NetworkRailSCOT @LumoTravel Huge thanks to @ScotRail and @NetworkRailSCOT for the warmest of welcome for our lovely @LumoTravel team and customers to Glasgow - Same time tomorrow 😬

[Jen Clare @JenClare20]

A rare sight at the wonderful Edinburgh Haymarket as sun setting was looming, clear of trains and a moody skyline but beautiful all the same!

[Jen Clare @JenClare20]

@DanniGBrooke @LumoTravel Brilliant thank you for feeding back, you have a top team onboard today they'll be doing their best I'm certain 😀 - I'm hoping on at Edinburgh be sure to say hi if I pass through!

[Jen Clare @JenClare20]

What a week for the @LumoTravel team - New timetable launching AND new destinations, people of Glasgow we can't wait to meet you... #NewFriends https://t.co/fDG6UwXHkL

[Jen Clare @JenClare20]

@railcamlive @LumoTravel @EastMidRailway Nice view on our first day, thanks for sharing!!

[Lumo @LumoTravel]

🎉It’s #NationalCustomerServiceWeek!🎉

We loved hearing about what some of our customers love about Lumo, and now we’d love to hear from YOU!💙

Head over to our giveaway post, tell us what you love about travelling with us and you could win one of our fantastic prizes:

🏨 A luxury weekend stay in a Newcastle-Gateshead hotel for two people, including train travel with us.
🚂 A family trip to @Beamish_Museum, the Living Museum of the North (up to four people), including train travel with us plus a £100 @EldonSqNCL shopping voucher.
🚆 Train Simulator Experience in Newcastle plus train travel with us.

👉Don’t forget to follow us, like the post and leave your comment to enter. Entries close on Friday 10th October. Good luck!

[Jen Clare @JenClare20]

Here we go… Day 1 of ‘National Customer Service Week’ it might be a tad autumnal this morning but I’m looking forward to see my @LumoTravel colleagues surprising our customers… if you see us out and about grab a sweet treat on us!!

[Jen Clare @JenClare20]

@LumoTravel A very good morning to you too socials! :-)

[Jen Clare @JenClare20]

@KFC_UKI how do I feedback on a store repeatedly getting our order wrong please… 100% a refunds needed for the past two experiences at the Darlington Yarm Rd KFC…

[Jen Clare @JenClare20]

This time next week I, alongside an incredible bunch of people from @LumoTravel will be on our way up the first Yorkshire Peak as we tackle the 3 in 1 day to try and raise as much funds as we can in memory of our awesome friend, Kieran!… donate please!!

https://t.co/bpSRGVZfi8

[Jen Clare @JenClare20]

When your team just do great things because they're a genuinely fantastic bunch of people... Charlie had a blast, but so did the team, we love going that bit extra for things like this and its authentic, you can't buy that! I'm really proud to see Charlie's smile, well done team!

[Lumo @LumoTravel]

It was a pleasure to welcome 90-year-old Charlie Barker onboard recently for a day of work experience!

Charlie also got to meet the team at our sister open-access operator @Hull_Trains.

Charlie’s story began in 1951 at the age of 15, when he joined the railway as a Messenger Boy. He's always dreamt of becoming a train driver.

Read all about his day: https://t.co/CUdDFwT705

[Lumo @LumoTravel]

Members of our team are taking on the Yorkshire Three Peaks Challenge next month in memory of our colleague Kieran Dunlop.

Lumo Customer Experience Team Manager Kieran sadly lost his battle with brain cancer in February this year.

We're raising money for the @brainstrust charity, who do vital work every single day.

Donate here: https://t.co/ygjmjhfDXW

[Jen Clare @JenClare20]

@mairibob @LumoTravel Thank you for taking the time to feedback, by the nature of the incidents our team were juggling a few different things but im so proud to read they did such a good job, I'll pass your praise on to them for you! Thanks for choosing Lumo, Jen

[Lumo @LumoTravel]

We’ve been chatting to @Rylan about the eye-catching new Smurfs design on one of our all-electric trains!

In partnership with @ParamountUK, Rylan joined us at a special launch for the train earlier today at London King’s Cross…

It’s all to celebrate the brand new @SmurfsMovie which is out on the 18th July!

[Lumo @LumoTravel]

The Smurfs have joined Lumo for an adventure like no other as part of an exciting collaboration coming very soon...👀

[Jen Clare @JenClare20]

@SimonCrestphoto @LumoTravel I agree!! Wasn’t even planned.. :-)

[Jen Clare @JenClare20]

It might be cloudy but it’s going to be a fantastic day in @LumoTravel HQ today… a couple of days out and about this week but back to catch up with the team! It’s never grim up north 😃 have a good one folks!