Jen Coles

EY EMEIA Tax - Global Trade. we help companies achieve a strategic advantage by effectively managing customs and tax exposure worldwide

[Jen Coles @JenColes_EY]

@British_Airways trying to upgrade and your app won’t work and your staff are hanging up on me - yet again, awful customer service!

[Jen Coles @JenColes_EY]

@SkyHelpTeam @SkyUK So you are unable to help? Then what is the point in having a help team - to just pass on more links - this is disgraceful customer service

[Jen Coles @JenColes_EY]

@SkyUK, hugely disappointed by your customer service. My parents who have had no Sky for 2 days already - just been told it will be another 8 days until someone can come out - not acceptable! Loyal customers, no care from Sky #nocustmercare

[Jen Coles @JenColes_EY]

@SkyHelpTeam @SkyUK They have been given no further information of what they can do - they were just told to wait 8 days with no tv at all. They are now considering a new service provider as this is not acceptable service from @SkyUK

[Ben Coles @LionsLandlord]

Sat on tarmac @britishairways flight 936 to Dusseldorf in 30+ degree heat with an 8 month old. One hour and counting. No real updates Acceptable? @AirwaysService

[Jen Coles @JenColes_EY]

@LDNLutonAirport thank you for the 50minute wait for bags this evening, had to hold my baby for that time as no buggy and no staff around to explain - awful customer service #nocustomercare #nocustomerservice

[Jen Coles @JenColes_EY]

@WestMidRailway I’m on the 16:04 to Tring. Apparently the train doesn’t have it!! Shocking! Also now train has stopped and no updates being given. How can you treat your passengers like this!

[Jen Coles @JenColes_EY]

@WestMidRailway how can you run trains with no air con in this weather!! Shocking service for your customers #noaircon #nocustomercare #healthandsafetyissue

[Jen Coles @JenColes_EY]

@BootsUK you really need to stop spamming your customers 4/5 emails a day. 28 days to unsubscribe- joke #spamming #annoying

[Jen Coles @JenColes_EY]

@jamesmartinchef please can you ask you Manchester group to allow people to unsubscribe from the spam emails? Every time I do “page unknown” #spammail #stopemailingme

[Metropolitan Pub Co @MetroPubCo]

We still have tickets to this Q&A with @WillGreenwood hosted by @SkySports_AlexP. Great way to kick off, what is shaping up to be a fantastic rugby festival at @StMargaretsTW1 on #StPatricksDay #EngvsIre 🏉 https://t.co/IOW40TN4W2

[Jen Coles @JenColes_EY]

@SW_Help The train from Waterloo to St Margarets - it’s too late now, but is this an auto response?? #neveranyhelp #swraildontcare

[Jen Coles @JenColes_EY]

@SW_Help why are there delays now from Waterloo to St Margarets!?? Are you ever going to run a good service??

[Jen Coles @JenColes_EY]

@SW_Help why are there delays on the the trains through St Margarets?? Are we ever going to have a day without any issues with you?

[St Margarets Tavern @StMargaretsTW1]

This Wednesday we have our #christmasquiz from @quizlivetonight. Call or email us to book your table! Or tweet even. Go on. Tweet us!

[Jen Coles @JenColes_EY]

@SW_Help Is there going to be a day with you don’t have issues? Worst ever train service

[Jen Coles @JenColes_EY]

@TfL please can you have the decency to update your customers?! Good service = 27 min wait for a district line train #typicaltfl #nocustomerservice

[Jen Coles @JenColes_EY]

@BBCSport can you please update the Glasgow Warrior score! #whatsthescore #wewantupdates #bbcareslow!

[Jen Coles @JenColes_EY]

@British_Airways it is recommended to send feedback request AFTER your customers have flown. 6 times now I have received hours before flight

[Jen Coles @JenColes_EY]

@cafener0 your employees don't know what an iced mocha is and they won't make it?! Am I missing something?