Life is a journey with peaks and valleys, so accept the fact that things won't always go the way you want them to. How you handle all situations, including interactions with others, reflects your inner poise and grace.
#leadership#poise#grace#communication#businessetiquette
You do not have to be the smartest person in the room; however, it pays to be the most prepared.
The key elements of a strong preparation are: define the objective, scout and research, develop a game plan, practice and rehearse, mentally prepare, game time, and leverage feedback
The internet allows for many modes of communication but it is still very important to return phone calls.
When you neglect to return calls, customers feel as if they are not being regarded as important.
#telephoneetiquette
I had the distinct pleasure of being interviewed by @KentMolgat @KelownaNow
Coronavirus is starting to change the way the world says "hello". People are improvising on handshaking etiquette to include hand over heart and a nod. Or an elbow bump.
#coronavirus#healthprecaution
Courtesy Begins At Home might be a good reminder to all of us.
It makes sense that the consideration, respect and courtesy we show your coworkers or even strangers should also apply to our partner, spouse, families and neighbours.
#courtesy#manners#kindness#etiquette
Offering "good" customer service helps with satisfaction and retention. Offering "exceptional" customer service can distinguish a company's brand from competitors.
Contact me for a courtesy consult on how I can help you to achieve 'exceptional customer service.
Valentine’s Day is for expressing passion to our loved ones. Take this opportunity to show your special ones how much you appreciate them.
Happy Valentine's Day to all of you
The first rule of Networking is to understand that it’s not about what you can get, it’s about what you can give.
Thank you to all of my @Twitter followers for all that you do to support me, I am truly grateful.
#networking#personalbranding#image#firstimpressions
Laughter is strong medicine. It draws people together in ways that trigger healthy physical and emotional changes in the body. Laughter strengthens your immune system, boosts mood, diminishes pain, and protects you from the damaging effects of stress.
I had the distinct pleasure of meeting @LisanneBallyntyne President and CEO, @Tourism_Kelowna.
Lisanne is one of Kelowna's high profile female executives and the work that she does for Tourism Kelowna is outstanding. '
#networking#tourism#firstimpressions#businessleader
I help leaders and teams around the world to gain a competitive edge, grow their business, delight their customers and increase their profits. If you would like to learn more about how I can help you level up your unique selling proposition.
#competitiveedge
Has anyone ever returned a favour to you after you have you done something nice for them? This is known as the Law of Reciprocity, and it can be an incredibly powerful force in social media.
https://t.co/S9YLT44dB8
The link between appearance and credibility has been well researched and documented. Other’s will form impressions of you by whether you are dressed in a manner that inspires trust and conveys competence or it does not.
#credibility#confidence#image#success
Today is the last day to book 3 of my Signature Programs at a great discount for the month of January only. (Business Etiquette for Ambitious Professionals, Creating a Powerful First Impression and How to move from Career Burnout to Career Breakthrough) https://t.co/ThvJnSwsNi
Believe it or not, data has shown that soft skills being more important than hard skills for 100 years. It was established in 1918 by Mann's study on engineering education that approximately 80% of success is due to soft skills while only 20% is due to hard skills.
Did you know that people judge you within 7 seconds of meeting you in person and less than 3 seconds when they meet you online? You are judged on your appearance, smile, handshake and body language.
Stand tall, smile, make eye contact and you will make a great impression.