@FightingBeagle@LibertyPelican@Wendys Im having this same issue! Emailed 3 times, been on hold for over an hour, and have been waiting in the chat queue for double that time!
After having spoken to @GoHealthyPaws no less than 10 times, I've come to the conclusion that they enjoy having my deceased pet on there, despite "assuring me" that he's no longer on my policy. Now you're even including him in emails too!!! #ThanksGuys#NotSoFriendlyReminder