Jenni Cook

Writer. Reader. Litigator. Grammar Shrew. Smartass. Atlanta Braves Fan. #PamperedChef Lady

[Jenni Cook @JenniCookWrites]

I’m enrolled in Motion's Creative Strategy Bootcamp 📚 by @motionapp_

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[Jenni Cook @JenniCookWrites]

https://t.co/FCHJ3WxLtW

[Jenni Cook @JenniCookWrites]

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[Jenni Cook @JenniCookWrites]

Up for a scary writing challenge? Join me in the @nycmidnight Scary Story Challenge on October 31st! Learn more at https://t.co/6TImn2sfWg

[Jenni Cook @JenniCookWrites]

Enter for your chance to win a Tesla! https://t.co/EyjDeMp10k

[Jenni Cook @JenniCookWrites]

@deancain Saying goodbye to a beloved four-legged baby is always so difficult. Sending prayers.

[Jenni Cook @JenniCookWrites]

I joined the upcoming Spring Microfiction Battle w/writers from around the world. Get Ready to Battle on May 3, 2024! @WritingBContest
#flashfiction #writingprompts #writerslife #WritingCommunity #writersofX #amwriting

Join the Battle and Learn More https://t.co/8B3S0g6QSt

[Jenni Cook @JenniCookWrites]

@AmericanAir Apologies. Number sent.

[Jenni Cook @JenniCookWrites]

When @AmericanAir damages your luggage & refuses to let you file a claim. Baggage office at #ORF said "they're not going to do anything about this little bitty thing," & dismissed me.
That "little bitty thing" rendered my #Sharperlmage suitcase useless—it has no handle. #notok

[Jenni Cook @JenniCookWrites]

@AmericanAir DM with phone number sent.

[Jenni Cook @JenniCookWrites]

@AmericanAir I obviously cannot.
Me: Speak to an agent.
The System: I’ll transfer you to someone who can help.
Also the system: hangs up on me. #nothelpful
The automated system requires a claim number. This experience is becoming worse with every turn. Some actual help would be nice. #

[Jenni Cook @JenniCookWrites]

@AmericanAir I can’t GET to your baggage team. When I call—3x now—the system hangs up on me rather than transfer me to a human. The automated system requires a claim number, which I lack because your agent wouldn’t allow me to make a claim. Not enjoying the #runaround from #americanairlines

[Jenni Cook @JenniCookWrites]

@AmericanAir Found a number & called. It said I had to have a claim number. I do not bc your agent poo-poo’ed the damage & would not let me file a claim. When I asked to speak to an agent on the phone, your system hung up me. Why is AA making this difficult? AA broke the bag. #makeitright

[Jenni Cook @JenniCookWrites]

@AmericanAir Found a number & called. It said I had to have a claim number. I do not bc your agent poo-poo’ed the damage & would not let me file a claim. When I asked to speak to an agent on the phone, your system hung up me. Why is AA making this difficult? AA broke the bag. #makeitright

[Jenni Cook @JenniCookWrites]

@AmericanAir What is the number to call? All I see is the link to file a claim, which as previously discussed, I am unable to do.

[Jenni Cook @JenniCookWrites]

@AmericanAir Tried that. I can’t file a claim because I don’t have an incident number. The employee wouldn’t let me name one. She just insisted nothing would be done. My suitcase was in fine shape when o handed it over this morning. How am I supposed to file a claim without an indent number?

[Jenni Cook @JenniCookWrites]

@AmericanAir employee at #orf shrugged and said I could file online claim but “they wouldn’t do anything about it.” I tried to file online claim—BUT it requires incident number from airport, which I don’t have bc I wasn’t allowed to file a claim. Nice. @AmericanAir, help please.

[Jenni Cook @JenniCookWrites]

@AmericanAir employee in baggage office at #ORF dismissively said I could file a claim online if I wanted to but they wouldn’t do anything. One problem. To file an online claim, I have to have an incident number. I don’t have one bc employee wouldn’t allow me to file incident.

[Jenni Cook @JenniCookWrites]

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